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question asked: Jun 28 '12, 9:07 p.m.
question was seen: 3,881 times
last updated: Jun 29 '12, 12:04 a.m.

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Is the password renewal process broken on Jazz.net?

0
John Schilt (61●1●18●22) | asked Jun 28 '12, 9:07 p.m.
edited Jun 29 '12, 12:04 a.m. by Seth Packham (1.4k●4●22●13)
Hi,

we get the following email to prompt us to change our Jazz passwords...

***

A message from the jazz.net website team:

UserID: xxxxxx

This is an automatically generated email to tell you that
your jazz.net password will expire in 10 days.

Please log in and change your password as soon as possible
by following this link:
http://jazz.net/user/password-change.jsp

If you have forgotten your password, you can reset it
by following this link:
https://jazz.net/pub/user/password-reset-request.jsp

You can contact the jazz.net website team at webmaster@jazz.net.


The Jazz.net Website Team

***

I click on the password-change link, and try log on with my User ID and password  . . .   only for my password not to be accepted ....  

This happened last time (6 months ago ? ) as well . . . and once you try three times . . .   then you need to do a password reset.

Am I going crazy ?  Is there an issue with the Password renewal process ?

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Seth Packham (1.4k●4●22●13) | answered Jun 29 '12, 12:03 a.m.
FORUM ADMINISTRATOR / JAZZ DEVELOPER
  1. I doubt you are going crazy. ;-) You seem too lucid. But here is some further discussion on that topic: http://www.quora.com/How-do-I-know-if-Im-crazy-or-not
  2. I haven't heard any reports similar to your experience to indicate that we have an issue with password renewal process, but it's entirely possible.

Are you sure your password hadn't already expired? Are you sure you are entering the correct credentials (i.e. were you able to log in just prior with these same credentials?) If you are still stuck, please let me know.

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