Updating Installed CLM Help
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We've installed the full clmhelp application so that we've got help available for everyone, especially for those with no internet access.
The problem we have is updating it. It seems that in order to update the installed clmhelp, we need a browser and internet access on the physical server. Neither of which we have. In corporate environments, its common place for servers to be stripped down versions of the OS. Our 'gold' build of linux doesn't have any x-windows or browser and has no internet access. How can we upgrade the clmhelp system we've installed ?? |
4 answers
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John Suchy (161●2)
| answered Jun 28 '12, 3:48 p.m.
FORUM MODERATOR / JAZZ DEVELOPER edited Jun 28 '12, 3:50 p.m.
We anticipate that other clients will encounter similar situations, so we should provide a standardized solution. We have a few options under consideration, but we want to deliver a solution that meets all relevant security requirements. Comments Hi John, Yes, it's an immediate and ongoing concern since we can't see a way to update the help system with the constraints we have short of reinstalling a complete help system again from time to time when they become available. |
![]() Just to add a note to this. I have been trying the URL https://hostname:9443/clmhelp/updater/updatewar.jsp (note hostname as server name) and in IE and this would not work. 404 error.
It was not until I tried https://127.0.0.1:9443/clmhelp/updater/updatewar.jsp in Fire Fox 10 ESR that the page loaded and I was able to get the dialog to update my help. Once I had pasted in the full file path (site.xml) into the dialog did my update work. Oh and I first had to remove the installed help using the checkbox, first.
Hope this helps folks!! Comments I had the same on WIndows 2088-R2.
127.0.0.1 localhost
to etc/hosts file. After this I was able to use localhost.
In Windows 2008-R2 this entry is commented out in the default hosts file, after OS installation. |
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We have documented how to remotely administer the CLM help in this wiki topic: https://jazz.net/wiki/bin/view/Main/AdministeringHelpRemotely. Please let us know if you have any problems.
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Comments
John, It's an immediate and ongoing concern since we can't see a way to update the help system with the constraints we have short of reinstalling a complete help system again from time to time when they become available.