How to solve, License Key Management data with expired - Client Access License Types
One answer
My 2 €cent: If you install a test system and only provide the evaluation licenses, they expire. Period. You have to provide licenses to the test system, or reinstall the test system. Eventually you need valid licenses that do not expire. As far as I am aware, you are entitled to use licenses with your test servers. You might want to contact support or your IBM sales contacts to figure out how to best go about this within the boundaries of the license contract. Maybe it is possible to provide licenses for the test systems.
Comments
can you tell me what is the name of the license file so I can look for it and if I can't find it, how can I reinstall?
Why does the original server say Product: Rational Jazz Team Server and the second image shows Product: Jazz Development? What are we comparing here?
In addition, The server(s) both connect to the same license server.
It is unclear what the Expires actually means, because this is not for one license, this is the whole server. Check the diagnostics and the logs to get a better idea what is considered to be expired. Maybe consider to contact support.
Since it is totally unclear, what the error actually means, I can't tell you anything. The real licenses do not show on your screenshot. Usually I would expect to see a list of client licenses and individual or all would be expired, your error is different.
I don't know what could have happened, that the server shows so different data. I am not sure what could have caused this. I doubt is is only caused by licenses, but there is no way of telling without a deeper alanlysis of the logs.
The fact that the customer is using an unsupported version and is unwilling to upgrade puts themselves in a risky situation. If issues occur, they will have difficulty getting support. Security vulnerabilities will not be fixed. They may be unable to move to later versions of operating system that fix security vulnerabilitis or defects. They may be unable to move to later versions of database. This doesn't sound like a good business decision.
Comments
Rodrigo Guedes Costa
Jul 03 '23, 3:52 a.m.I agree, they are taking the risk of running out of support.
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Jul 03 '23, 3:50 a.m.It is possible to remove the licenses in the admin UI, but I find it very unlikely someone did that. I find it even more unlikely that a user should have removed files to cause this. I would suggest to look into the server log files.
Rodrigo Guedes Costa
Jul 03 '23, 2:32 p.m.But in the Server Information area, I clicked on edit and did the connection test with the license server and it was successful.
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Jul 04 '23, 2:50 a.m.SSL or other network issue? Certification or Java issue. I unfortunately do not know. This is something support would need to collect your logs and other information.