How to solve, License Key Management data with expired - Client Access License Types
Hi peoples, The server info section is showing Expired on: June 17th Licenses for Client Access License Types are no longer showing up. This server is a test server, we use other servers like Floating License Server. As attached image before (working) and after (with expired date message). Please, Does anyone know how I could fix this?
Before
After
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One answer
Ralph Schoon (63.3k●3●36●46)
| answered Jun 27 '23, 4:17 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER My 2 €cent: If you install a test system and only provide the evaluation licenses, they expire. Period. You have to provide licenses to the test system, or reinstall the test system. Eventually you need valid licenses that do not expire. As far as I am aware, you are entitled to use licenses with your test servers. You might want to contact support or your IBM sales contacts to figure out how to best go about this within the boundaries of the license contract. Maybe it is possible to provide licenses for the test systems. Comments
The licenses were already installed since 2016, I don't know if they turned something off on the server and removed the licenses.
can you tell me what is the name of the license file so I can look for it and if I can't find it, how can I reinstall?
Ralph Schoon
commented Jun 28 '23, 10:06 a.m.
| edited Jun 28 '23, 10:06 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Why does the original server say Product: Rational Jazz Team Server and the second image shows Product: Jazz Development? What are we comparing here?
The images are from the same application server.
the first(before) was how the server was before in the previous month.
the second image(after) is how he is now.
My doubt is about what expired is referring to, if we compare it with the previous state of the server, it seems that it is referring to client licenses.
The installed version is no longer supported and the customer does not intend to upgrade.
I don't know what could have happened, that the server shows so different data. I am not sure what could have caused this. I doubt is is only caused by licenses, but there is no way of telling without a deeper alanlysis of the logs. The fact that the customer is using an unsupported version and is unwilling to upgrade puts themselves in a risky situation. If issues occur, they will have difficulty getting support. Security vulnerabilities will not be fixed. They may be unable to move to later versions of operating system that fix security vulnerabilitis or defects. They may be unable to move to later versions of database. This doesn't sound like a good business decision.
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Comments
I agree, they are taking the risk of running out of support.
It is possible to remove the licenses in the admin UI, but I find it very unlikely someone did that. I find it even more unlikely that a user should have removed files to cause this. I would suggest to look into the server log files.
But in the Server Information area, I clicked on edit and did the connection test with the license server and it was successful.
SSL or other network issue? Certification or Java issue. I unfortunately do not know. This is something support would need to collect your logs and other information.