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question asked: Sep 20 '11, 8:34 a.m.
question was seen: 8,950 times
last updated: Sep 20 '11, 8:34 a.m.

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LDAP group error

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Yehiel Glass (255●4●89●86) | asked Sep 20 '11, 8:34 a.m.
Hi,

We are using RTC with LDAP.
All the users are fine. But after we created an application user, RTC can see the user but can't see it's groups:

Problem fetching user roles: CRJAZ0743I Error retrieving group for user.ID CRJAZ1527E

What can I do?

thanks,
Yehiel

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Jirong Hu (1.5k●9●295●258) | answered Sep 20 '11, 9:58 a.m.
I just fixed exact same error. Your Base Group CN is not right, try to be more specific.
e.g. I changed from DC=hsc,DC=ad,DC=gov,DC=on,DC=ca to.
OU=Groups,OU=SAS,OU=CFCS,DC=hsc,DC=ad,DC=gov,DC=on,DC=ca

You can find your exact Base Group CN using an LDAP browser, then update the value inside Jazz Server Advanced Properties.

Jirong
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Yehiel Glass (255●4●89●86) | answered Oct 03 '11, 7:03 a.m.
Hi,
We don't have problem with our settings.
When I replace with the new tomcat files (server and web) although the warning, than the mail is configured well !
But now, I can't import new users..
So I returned to the first configuration files and RTC can't recognize the mail attribute. So I understand that this is a bug.

Thanks,
Yehiel
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Yehiel Glass (255●4●89●86) | answered Dec 11 '11, 7:48 a.m.
Hi,

We solved our problem from the tomcat configuration files (web.xml, server.xml). There was a connection between some groups there.

Thanks,
Yehiel

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