Visual Studion Freezing on splash screen

Hi Marcin,

without further info this is almost impossible to troubleshoot in the context of a forum entry. Does MS Visual Studio collect logfiles on startup? Possibly entries in the system event log / applications? These would be helpful as well as e.g. the version of RTC you are installing. English OS and locale or other language? Other plugins or addons installed in MS Visual Studio? Will it start up ok if you deinstall RTC? The IBM installation manager collects installation logs - do they indicate installation of RTC MS VS client went smoothly?

Your best course of action (quickest reply) in a case such as this is to open a PMR with IBM Rational support. The second best course of action is writing to the forum :wink:

- Arne

Hi Marcin,

without further info this is almost impossible to troubleshoot in the context of a forum entry. Does MS Visual Studio collect logfiles on startup? Possibly entries in the system event log / applications? These would be helpful as well as e.g. the version of RTC you are installing. English OS and locale or other language? Other plugins or addons installed in MS Visual Studio? Will it start up ok if you deinstall RTC? The IBM installation manager collects installation logs - do they indicate installation of RTC MS VS client went smoothly?

Your best course of action (quickest reply) in a case such as this is to open a PMR with IBM Rational support. The second best course of action is writing to the forum :wink:

- Arne

Hi Marcin,
As Arne mentioned, we would mention a lot more information to debug this. To begin with, could you try this:

Go to the directory where VS is installed. eg. "C:\Program Files\Microsoft Visual Studio 8\Common7\IDE". Edit "devenv.exe.config" file to add the following lines at the end of the file, under <configuration> node:

   

   <system.diagnostics>

	<switches>

	     <add name="RTCTraceLevel" value="4"/>

        </switches>

   </system.diagnostics>

Restart visual studio. You should find some log file under your user area (for example some file with name like trace-xxxxxx.txt under C:\Documents and Settings\Administrator\Application Data\IBM\Rational\Team Concert Visual Studio Client). Can you please attach this log to begin with. This may give us some idea.

Hi guys,
Thanks for your responses

Abister, I dont konow where I can find log files from VS startup. I Attached the log file from Team Concert Visual Studio Client as prabodh_m suggested. The version of RTC is 3.0.1. When I have uninstalled RTC Client, VS has started normally.

08-18-2011 19:39:39 Core: ---------------------------------------------Tracing starts: 2011-08-18 19:39:39

08-18-2011 19:39:39 FilesystemService: FilesystemDaemonController:Trying to start daemon for sandbox _no_cfa

08-18-2011 19:39:39 FilesystemService: Running daemon with arguments -nl pl_PL daemon start -c 120000 -i 1000

08-18-2011 19:39:39 FilesystemService: FileSystemDaemon: trying to start a new daemon process

08-18-2011 19:39:42 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:44 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:46 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:48 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:50 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:52 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:54 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:56 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:58 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:40:00 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:40:02 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:40:04 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:40:04 FilesystemService: FileSystemDaemon: trying to create connection info from command Port: 1425

Key: 47454EE4B5514D7057921170C6D3B547



08-18-2011 19:40:04 FilesystemService: FSDaemonConnectionInfo: Command Line 1 from FSDaemon

08-18-2011 19:40:04 FilesystemService: FSDaemonConnectionInfo: Command Line 2 from FSDaemon

08-18-2011 19:40:04 FilesystemService: Started new SCM daemon (C:\Program Files\IBM\Rational Team Concert Client for Microsoft Visual Studio IDE\3rd Party\scmtools\eclipse\scm.exe) at _no_cfa: URI: http://localhost:1425/, Key: 47454EE4B5514D7057921170C6D3B547

08-18-2011 19:40:04 FilesystemService: FilesystemDaemonController:Started daemon for sandbox _no_cfa

08-18-2011 19:40:06 ServiceInterfaceProxy: Executing Request 1, 2011-08-18 19:40:05: http://localhost:1425/service/com.ibm.team.filesystem.client.rest.IDebugRestClient/Install 

Marcin

Hi Marcin,

Thanks for providing the log. Is this the complete log file? because I dont see any errors in the log. Can you raise a WorkItem in jazz.net and attach the complete log file.

To get the Visual Studio log you should start "devenv.exe" with the /LOG options. /LOG option takes path to the log file. Please start VS2005 with the log option and attach the VS log.

Can you check if running VS2005 in safe mode(devenv.exe /SafeMode) starts VS after RTC VS client is installed.

Once you start VS2005 and see the hang, can you check in the task manager if devenv.exe or scm.exe is taking CPU time?

Also I noticed you are using a polish locale WinXp, is it possible for you to try it on a English locale Win XP?

Thanks,
Kishore

Hi guys,
Thanks for your responses

Abister, I dont konow where I can find log files from VS startup. I Attached the log file from Team Concert Visual Studio Client as prabodh_m suggested. The version of RTC is 3.0.1. When I have uninstalled RTC Client, VS has started normally.

08-18-2011 19:39:39 Core: ---------------------------------------------Tracing starts: 2011-08-18 19:39:39

08-18-2011 19:39:39 FilesystemService: FilesystemDaemonController:Trying to start daemon for sandbox _no_cfa

08-18-2011 19:39:39 FilesystemService: Running daemon with arguments -nl pl_PL daemon start -c 120000 -i 1000

08-18-2011 19:39:39 FilesystemService: FileSystemDaemon: trying to start a new daemon process

08-18-2011 19:39:42 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:44 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:46 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:48 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:50 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:52 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:54 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:56 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:39:58 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:40:00 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:40:02 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:40:04 FilesystemService: FileSystemDaemon: trying to create connection info from command 

08-18-2011 19:40:04 FilesystemService: FileSystemDaemon: trying to create connection info from command Port: 1425

Key: 47454EE4B5514D7057921170C6D3B547



08-18-2011 19:40:04 FilesystemService: FSDaemonConnectionInfo: Command Line 1 from FSDaemon

08-18-2011 19:40:04 FilesystemService: FSDaemonConnectionInfo: Command Line 2 from FSDaemon

08-18-2011 19:40:04 FilesystemService: Started new SCM daemon (C:\Program Files\IBM\Rational Team Concert Client for Microsoft Visual Studio IDE\3rd Party\scmtools\eclipse\scm.exe) at _no_cfa: URI: http://localhost:1425/, Key: 47454EE4B5514D7057921170C6D3B547

08-18-2011 19:40:04 FilesystemService: FilesystemDaemonController:Started daemon for sandbox _no_cfa

08-18-2011 19:40:06 ServiceInterfaceProxy: Executing Request 1, 2011-08-18 19:40:05: http://localhost:1425/service/com.ibm.team.filesystem.client.rest.IDebugRestClient/Install 

Marcin