Question about useful logs and information.
Hello,
We are in the process of creating an ISA (http://www-306.ibm.com/software/support/isa/) Plug-in for Rational Team Concert. This plug-in will contain a group of collectors that will collect a majority of the relevant information to debug problems pertaining to RTC. I want to ask the jazz community what logs or information you find helpful for troubleshooting Jazz/RTC. I've outlined the following configurations for Jazz/RTC: Installations: -Express-C: Zip/IBM Installation Manager -Standard/Express: IBM Installation Manager Server: -Tomcat/Derby -Tomcat/DB2 -Tomcat/Oracle -WAS/DB2 -WAS/Oracle Client: -RTC RCP Client -RTC Client in Eclipse 3.3 Client -RTC Client in RSX 7.X Client -Browser Integration Points: -Sametime -CC -CQ -Subversion What information and logs would you need to debug problems related to the above configurations. Please let me know if I am missing any additional supported configurations. I am not sure if IBM Http Server was in the supported configurations. Thanks! |
7 answers
I want to ask the jazz community what logs or information you find helpful for troubleshooting Jazz/RTC. AFAIK, source control client logging goes directly into the eclipse log. We maintain some interesting flags in .jazz3/.flags relating to corruption of the copy file area. Recording their state (ie present/nonpresent) could be useful for debugging. e |
Getting the Error Log from the RTC client can be extremely helpful in many error situations.
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Excellent,
Out of curiosity what logs would be helpful for the Build System/Connectors/or Repotools? mandrew wrote: Getting the Error Log from the RTC client can be extremely helpful in |
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For the Jazz Build Engine, petting all of the output (stdout) from the process including any stack traces is usually what we require.
For problems that occur using the Ant tasks in the Jazz buildtoolkit, running the task with the verbose attribute set to true may produce extra output in the build log file (that is attached to the build result). |
The CQ Connector gateway process has its own log (tomcat/logs/cqgateway.log), the synctool utility has its own log (./synctool.log), and CQ-connector-related information can also be written to the Jazz server log.
John Jazz ClearQuest Connector Team |
We are in the process of creating an ISA Aaron, maybe helpful for your task, too: The server log can be obtained as an RSS feed by pointing a feed client to https://<server>:<port>/jazz/service/com.ibm.team.repository.common.internal.IFeedService?category=SystemLog HTH, Patrick Jazz Work Item Team |
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Patrick Streule wrote:
We are in the process of creating an ISA |
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