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Question about useful logs and information.


Aaron Cohen (8207851) | asked Jun 02 '08, 10:53 p.m.
JAZZ DEVELOPER
Hello,

We are in the process of creating an ISA
(http://www-306.ibm.com/software/support/isa/) Plug-in for Rational Team
Concert. This plug-in will contain a group of collectors that will
collect a majority of the relevant information to debug problems
pertaining to RTC. I want to ask the jazz community what logs or
information you find helpful for troubleshooting Jazz/RTC.

I've outlined the following configurations for Jazz/RTC:
Installations:
-Express-C: Zip/IBM Installation Manager
-Standard/Express: IBM Installation Manager
Server:
-Tomcat/Derby
-Tomcat/DB2
-Tomcat/Oracle
-WAS/DB2
-WAS/Oracle
Client:
-RTC RCP Client
-RTC Client in Eclipse 3.3 Client
-RTC Client in RSX 7.X Client
-Browser
Integration Points:
-Sametime
-CC
-CQ
-Subversion

What information and logs would you need to debug problems related to
the above configurations. Please let me know if I am missing any
additional supported configurations. I am not sure if IBM Http Server
was in the supported configurations.

Thanks!

7 answers



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Evan Hughes (2.4k1318) | answered Jun 03 '08, 9:38 a.m.
JAZZ DEVELOPER
I want to ask the jazz community what logs or information you find helpful for troubleshooting Jazz/RTC.


AFAIK, source control client logging goes directly into the eclipse log.

We maintain some interesting flags in .jazz3/.flags relating to corruption of the copy file area. Recording their state (ie present/nonpresent) could be useful for debugging.

e

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Martha (Ruby) Andrews (3.0k44351) | answered Jun 03 '08, 4:56 p.m.
JAZZ DEVELOPER
Getting the Error Log from the RTC client can be extremely helpful in many error situations.

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Aaron Cohen (8207851) | answered Jun 04 '08, 1:11 p.m.
JAZZ DEVELOPER
Excellent,

Out of curiosity what logs would be helpful for the Build
System/Connectors/or Repotools?

mandrew wrote:
Getting the Error Log from the RTC client can be extremely helpful in
many error situations.

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Martha (Ruby) Andrews (3.0k44351) | answered Jun 04 '08, 7:30 p.m.
JAZZ DEVELOPER
For the Jazz Build Engine, petting all of the output (stdout) from the process including any stack traces is usually what we require.

For problems that occur using the Ant tasks in the Jazz buildtoolkit, running the task with the verbose attribute set to true may produce extra output in the build log file (that is attached to the build result).

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John Vasta (2.6k15) | answered Jun 05 '08, 11:38 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
The CQ Connector gateway process has its own log (tomcat/logs/cqgateway.log), the synctool utility has its own log (./synctool.log), and CQ-connector-related information can also be written to the Jazz server log.

John
Jazz ClearQuest Connector Team

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Patrick Streule (4.9k21) | answered Jun 05 '08, 12:04 p.m.
JAZZ DEVELOPER
We are in the process of creating an ISA
(http://www-306.ibm.com/software/support/isa/) Plug-in for Rational Team
Concert. This plug-in will contain a group of collectors that will
collect a majority of the relevant information to debug problems
pertaining to RTC. I want to ask the jazz community what logs or
information you find helpful for troubleshooting Jazz/RTC.

Aaron, maybe helpful for your task, too: The server log can be obtained
as an RSS feed by pointing a feed client to

https://<server>:<port>/jazz/service/com.ibm.team.repository.common.internal.IFeedService?category=SystemLog

HTH,
Patrick
Jazz Work Item Team

permanent link
Aaron Cohen (8207851) | answered Jun 10 '08, 1:12 p.m.
JAZZ DEVELOPER
Patrick Streule wrote:
We are in the process of creating an ISA
(http://www-306.ibm.com/software/support/isa/) Plug-in for Rational
Team Concert. This plug-in will contain a group of collectors that
will collect a majority of the relevant information to debug problems
pertaining to RTC. I want to ask the jazz community what logs or
information you find helpful for troubleshooting Jazz/RTC.

Aaron, maybe helpful for your task, too: The server log can be obtained
as an RSS feed by pointing a feed client to

https://<server>:<port>/jazz/service/com.ibm.team.repository.common.internal.IFeedService?category=SystemLog


HTH,
Patrick
Jazz Work Item Team
Outstanding! Thanks!

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