Found more than one contributor with userId

Unfortunately we have a user id 'c065717' and another 'C065717' in Jazz User Database.

This error happens when that user tries to login:

HTTP Status 500 - Found more than one contributor with userId 'c065717'

Advanced Properties / Use case insensitive user ID matching -> true

What can I do in this case?
Is it possible remove one of them?

Hi

Do you want both these users? If so - you need to turn
Advanced Properties / Use case insensitive user ID matching -> true
to False so it recognizes these as two separate users.

regards

anthony

My understanding of Bruno's question is that he doesn't want both of
those user ID's in the system (i.e., he wants case-insensitive user ID
matching, but that he got two users whose user ID's differ only by case,
which is blocking that user from logging in). So he wants to know how
to delete one of those user ID's, so the user with that ID can log in
without that error.

Did I get that right, Bruno?

Cheers,
Geoff

On 8/18/2010 4:22 PM, kesterto wrote:

bruno.bragawrote:
Unfortunately we have a user id 'c065717' and another 'C065717' in
Jazz User Database.

This error happens when that user tries to login:

HTTP Status 500 - Found more than one contributor with userId
'c065717'


Advanced Properties / Use case insensitive user ID matching -
true

What can I do in this case?
Is it possible remove one of them?

Hi

Do you want both these users? If so - you need to turn
Advanced Properties / Use case insensitive user ID matching -
true
to False so it recognizes these as two separate users.

regards

anthony

My understanding of Bruno's question is that he doesn't want both of
those user ID's in the system (i.e., he wants case-insensitive user ID
matching, but that he got two users whose user ID's differ only by case,
which is blocking that user from logging in). So he wants to know how
to delete one of those user ID's, so the user with that ID can log in
without that error.

Did I get that right, Bruno?

Cheers,
Geoff

Yes :)
Just that. Sorry I wrote too fast and it was not clear enough.

User C065717 is archived and c065717 can't log-in using case-insensitive.

I think this is a bug but now I found a workaround:
- Go to advanced configuration page in the web UI
- Change the "User Registry Type" property to "UNSUPPORTED"
- Open the user record in the Web UI or the Eclipse UI
- Since we are using Unsupported user registry, the Jazz web UI or the Eclipse UI would allow you to update the user id information

The workaround is: rename the archived user id to something else.

https://jazz.net/wiki/bin/view/Main/LDAPFAQ