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question asked: Jun 28 '10, 5:11 a.m.
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last updated: Jun 28 '10, 5:11 a.m.

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Content Manager Not Running after Cognos 8.4 BI FP002

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Adriano Fanelli (23●3●30●29) | asked Jun 28 '10, 5:11 a.m.
We have installed Cognos BI FP002 , Copied back the backuped webcontent, templates and webapps/p2pd the build.xml, insight.html and /configs, re-build the IBM Cognos 8.ear upgraded under WAS ... Stop and Start of WAS and Content Manager Not Running.

THIS IS AN EXTRACT FROM cogserver.log

DPR-CMI-4007 A request to perform an active content manager election failed.nullcom.cognos.pogo.bibus.SoapFaultExceptionat com.cognos.pogo.bibus.BIBusCommand.handleResponse(BIBusCommand.java:490) at com.cognos.pogo.bibus.BIBusCommand.execute(BIBusCommand.java:271) at com.cognos.pogo.contentmanager.StandbyContentManagerElectionCommand.executeIfLocal(StandbyContentManagerElectionCommand.java:58) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.sendElectCommand(ActiveCMControl.java:237) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startTimer(ActiveCMControl.java:184) at com.cognos.pogo.contentmanager.coordinator.ActiveCMControl.startupFindCM(ActiveCMControl.java:147) at com.cognos.pogo.contentmanager.coordinator.RuntimeInfoPublishHandler.start(RuntimeInfoPublishHandler.java:128) at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:101)at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:416) at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:681) at java.lang.Thread.run(Thread.java:810)
127.0.0.1:9080 5246 2010-06-16 11:33:57.296 +1 Initialization_SESS Initialization_REQ Thread-50 CM 2519 1 Audit.cms.CM StartService ContentManagerService Info CM-SYS-2215 A Content Manager internal POSTINITACTIONS task started.
127.0.0.1:9080 5246 2010-06-16 11:33:57.783 +1 Initialization_SESS Initialization_REQ Thread-50 CM 2519 1 Audit.cms.CM StartService Warning CM-SYS-5007 Content Manager build 8.4.2519.0 failed to start! Review the Content Manager log files and then contact your system administrator or customer support. Cause: com/cognos/cm/store/CMCacheImpl.CMCacheGetPath(I:/opt/ibm/RationalInsight/cognos/logs:

Ciao, Adriano

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Lawrence Mandel (511●2●1) | answered Jul 13 '10, 10:33 a.m.
FORUM MODERATOR
Hi Adriano,

The first step when encountering content manager issues is to load IBM Cognos Configuration and test your content store database connection. Can you check to ensure that Cognos can connect to the database?

Lawrence

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