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question asked: Apr 30 '10, 12:28 p.m.
question was seen: 4,984 times
last updated: Apr 30 '10, 12:28 p.m.

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Cannot import 'ccsync' LDAP account

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Tim Mulligan (226●3●32●14) | asked Apr 30 '10, 12:28 p.m.
Hi. We created a 'ccsync' admin account for our ClearCase Synchronizations and we are ready to add it as a member on the RTC projects/teams that will utilize CC Sync Streams. However we are unable to import it. I have proved that it is a member of the LDAP auto group which controls RTC access, yet the LDAPNightlySyncTask is not auto-importing it and the manual "Import Users" WEB UI function is not seeing it. It appears this function is designed to search by user name only, but the 'ccsync' account has no associated user name (null First and Last name). Is there anything we can do? Thanks --Tim

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Geoffrey Clemm (30.1k●3●30●35) | answered Apr 30 '10, 4:35 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Tim,

The simplest thing would be to have your IT folks add some suitable
dummy first/last name to the ccsync LDAP account. Is there some
corporate policy that forbids that?

Cheers,
Geoff

timothy.mulligan wrote:
Hi. We created a 'ccsync' admin account for our ClearCase
Synchronizations and we are ready to add it as a member on the RTC
projects/teams that will utilize CC Sync Streams. However we are
unable to import it. I have proved that it is a member of the LDAP
auto group which controls RTC access, yet the LDAPNightlySyncTask is
not auto-importing it and the manual "Import Users" WEB UI
function is not seeing it. It appears this function is designed to
search by user name only, but the 'ccsync' account has no associated
user name (null First and Last name). Is there anything we can do?
Thanks --Tim

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