RTC Shell windows unistall command
Hi
I have a workstation with RTC Shell windows integration (v5.0.1) in a strange condition.
RTC Shell is installed and running, but need to be uninstalled.
Problem is, that Installation Manager don't know of its existence.
RTC Shell is not at all mentioned in Installation Manager Registry.
Is there a workaround, for uninstall RTC Shell using a command?
Any other safe workaround, is also appreciated.
Thanks...
Steen Larsen
Accepted answer
Hi Steen,
So, we tried it and it works.
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Run all the *uninstall.reg files in the Shell installation\bin folder:
PackageInitializer_uninstall.reg
PendingChangesExtn_uninstall.reg
RegLocation_uninstall.reg
RepositoryConnectionsExtn_uninstall.reg
RTCContextMenu_uninstall.reg
RTCIconOverlayExtension_uninstall.reg
RTCPropertySheetExtension_uninstall.reg - Restart machine
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Delete the installation folder
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Installation Manager should allow you to install a new version of Shell to a new package group
4 other answers
Hi Priyadarshini
It is really strange.
It's not my own workstation, so I cannot tell what happened prior to this condition.
It's not my own workstation, so I cannot tell what happened prior to this condition.
We have +1000 computers with all kinds of software installed through Installation Manager, and +200 with RTC Shell.
We ALWAYS install as administrator.
We ALWAYS install as administrator.
So I don't understand how Installation Manager can end in this situation.
If this was an eclipse based tool, I could easily fix this manually.
But in case of RTC Shell, it's a different story. I need a trick to get the software removed.
But in case of RTC Shell, it's a different story. I need a trick to get the software removed.
Thanks
Hi Steen, probably you can run the *uninstall.reg files shipped in the installation folder\bin as administrator. That should remove the extension's registry entries. After restart, you should be able to delete the installation folder. And hopefully Installation Manager will let you install a new version of RTC Shell. But, let me try it out first and make sure it will work for you. I will update here.
Also, please check if any of the IM tips at https://jazz.net/forum/questions/100193/unable-to-install-or-uninstall-any-packages-using-installation-manager helps?