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question asked: Jan 24 '13, 5:27 a.m.
question was seen: 11,417 times
last updated: Apr 06 '13, 8:36 a.m.

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Unable to Install or Uninstall any packages using Installation Manager

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Tanmay Shirnalkar (15●3●13●19) | asked Jan 24 '13, 5:27 a.m.
 HI all,
            I have Installation Manager 1.6 installed on my computer.
            
             I have installed various packages on it.

             So now, I am unable to uninstall all packages or Installation Manger itself.

             Can anyone suggest me solution about this ?
Comments
Karl Weinert commented Jan 24 '13, 6:48 a.m.
JAZZ DEVELOPER

What OS are you on?
Did 1.6 ever work or did the problem start after upgrading to 1.6?
Please check the logs for more information.
From the file menu choose "View Log"
Click through the logs on the left to see if any give some additional information.

Tanmay Shirnalkar commented Jan 24 '13, 7:04 a.m.

 I have Windows 7 Ultimate on my PC. 

 And Yes, 1.6 has worked correctly after upgrading IM from 1.5.2 to 1.6.
 I didn't understand actually from Logs. 
 Logs screenshot is as:

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Rajesh Avanthi (108●15●138●173) | answered Jan 24 '13, 6:22 a.m.
Hi Tanmay

What is the error that you see when you try to uninstall any package from IM ?
Did you get a chance to see what got documented within IM logs ?

Comments
Tanmay Shirnalkar commented Jan 24 '13, 6:38 a.m.

It shows an error as "Internal Error: Unable to install package" .


I didn't get a chance to see the log as I proceed with it in "Details" section of error, it was not showing anything but blank.

Still the same error is reflected in installation as well as uninstallation part.

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Karl Weinert (2.0k●5●27●36) | answered Jan 24 '13, 8:17 a.m.
JAZZ DEVELOPER
Are you logged on as the same user that originally installed the applications?
If not you may try logging on as the original user.

I found a few hits on google by searching "no metadata found for installed IU"
Most seemed to point to a problem with the Agent Data stored here:
Administrator install:
C:\ProgramData\IBM\Installation Manager
Non-admin install
C:\Users\ user \AppData\Roaming\IBM\Installation Manager

But you really don't want to remove this directory unless absolutely necessary because that will reset IM so that it shows that no programs have been installed. It won't affect the programs you just will not be able to remove them using IM in the future.

You could try reinstalling IM without an uninstall by running the following from the IM download.

Operating system Administrator Nonadministrator Group
Windows install.exe -reinstallIM userinst.exe -reinstallIM Not available.

If you installed IM via one of the products you may need to download the full IM install.
It can be found here http://www-01.ibm.com/support/docview.wss?uid=swg24033458 (for IM 1.6)
If running as an administrator  also run the command  prompt as administrator to avoid any issues

Otherwise you may want to open a PMR.
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Andrew Smith (1) | answered Apr 06 '13, 8:36 a.m.
If you are not able to uninstall any program with installation manager, there is nothing to worry about,
i have also passed from same situation and i have got a useful and effective uninstall software  which can easily uninstall any program. you also must try this and reply to me, whether it works in your case.

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