It's all about the answers!

Ask a question

RTC Code Review IE issue

GURVINDER SOKHI (731941) | asked Aug 06 '19, 4:18 a.m.

We are seeing a malfunction using RTC Code Review tool using IE v11.0 based on RTC v6.0.2 ifix18

Two work items have the code review enabled.

User A: is only able open the code review from work item 1 and but not work item 2
User B: is able to open code review from both work item 1 and work item 2.

User A when he clicks on "open code review" button from work item 2, they see a resulting dialog box with 3 dots and Code Review diff window not being shown. The ccm.log entry at the same time reports the below. Any idea if this is known defect?

ccm.log entry below

2019-08-06 08:47:02,021 [WebContainer : 27 @@ 08:47 S58261 <Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 10.0; WOW64; Trident/7.0)@> /ccm/service/]  WARN         - Could not find associated work item

2019-08-06 08:47:02,037 [WebContainer : 27 @@ 08:47 S58261 <Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 10.0; WOW64; Trident/7.0)@> /ccm/service/]  WARN         - Could not find associated work item

One answer

permanent link
David Lafreniere (4.8k7) | answered Aug 09 '19, 3:08 p.m.
edited Aug 09 '19, 3:10 p.m.

Looking at the code, it looks like this message gets thrown when the work item cannot be fetched from the repository.

Can you answer a few questions:
1) Are the work items in different project areas?
2) Can both users open both work items in the web UI, as well as in the Eclipse client?
3) How exactly is code review being opened? (URL that was copied and pasted, from a button in the code review presentation in the work item, etc. - I think you answered this, but just want to confirm
4) Can you try opening code review in either Firefox or Chrome? (Note: Code Review is not compatible with 'pre IE' 11, or even IE-11 that is in 'compatibility mode).
5) Is the 'target stream' (that is set on the code review) accessible to both users?
6) Is this case reproducible 100% of the time, or intermittent.
7) Can you try the same thing with a different user (a user who is a member of the same team area as the user who can't open code review (and also not an admin).

Also, please open a defect on to track this issue.

GURVINDER SOKHI commented Aug 19 '19, 11:10 a.m.

Hi David

Answers below:

1) No same RTC projects
2) Yes they can
3) By opening the work item link on IE and then clicking "open code review" button
4) The same problem persist on Firefox
5) Yes
6) it is reproducible 100%
7) Yes already tried that and we seeing unexplained result.  
8) Defect #488769 raised.

Your answer

Register or to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.