Jazz Team Server’s Send Test Email does not work (but Powershell’s ‘Send-MailMessage’ is OK)
Nothing seems to happen for a few minutes and then I get a java.net SocketTimeoutException : Read timed out In the ‘jts.log’ file the error reported is CRJZS5074E.
Looking at the online guidance notes it seems that my problem is to do with the SMTP Server issues that are result of a change to the mail libraries, starting in version 6.0.3 for Collaborative Lifecycle Management.
My Jazz Team Server’s E-mail Settings include : SMTP Server = mailserver SMTP Server port = 25 SMTP Username = rtcmail@my.domain Use STARTTLS = false
To try and work out what the problem is I logged onto the Jazz Team Server (Windows Server 2012) and used the Powershell cmdlet “Send-MailMessage” as follows: Send-MailMessage –From rtcmail@my.domain -To user2@my.domain -subject TestMsg -Smtpserver mailserver
That was successful : “user2” received the message from “rtcmail@my.domain”.
So I appear to have smtp mail working from the Windows Server with ‘Send-MailMessage’ but not from the Jazz Team Server’s “Email-settings” web-page.
Any advice on what I need to do next to get email working again from my Jazz Team Server would be very welcome.
I have looked at the mailserver’s list of supported SMTP commands and also done some analysis of the SMTP network packets between the Jazz Team Server and the Mail Server. Details are given below:
Thanks Peter
More detail :
A telnet session was opened on the Jazz Team Server and connected to mailserver port 25. An EHLO to the ‘mailserver’ returned : EHLO mailserver 250-mailserver Hello [<ip-address>] 250-SIZE 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-STARTTLS 250-X-ANONYMOUS 250-AUTH NTLM 250-X-EXPS GSSAPI NTLM 250-8BITMIME 250-BINARYMIME 250-CHUNKING 250 XRDST
SMTP traffic when sending the Test Email from Jazz Team Server (unsuccessful)
SMTP traffic when using Powershell’s cmdlet, “Send-MailMessage” (success)
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One answer
This can be closed down now.
That's different to how I had it in JTS v6.0.2 but as long as it works then I can live with it. |
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