[closed] Send Test Email does not work on v6.0.6 (more detail)

Re : the problem I was having where the “Send Test Email” no longer works following an upgrade from CLM v6.0.2 to v6.0.6 I have now got a bit more detail which may help work out what the problem is.

Reminder : The problem is that I am getting a java.net SocketTimeoutException : Read timed out" when I try to send email messages

To begin with I looked in the ‘jts.log’ file where the error reported was CRJZS5074E.

Looking at the online guidance notes it seems that my problem is to do with the SMTP Server issues that are result of a change to the mail libraries, starting in version 6.0.3 for Collaborative Lifecycle Management.

I read the suggested article on “IBM Knowledge Center” entitled “Troubleshooting the SMTP server” and as a result of doing that I opened a command prompt and issued the commands :
telnet <smtp-server> 25
and then
EHLO <smtp-server>

There was NOT an entry for ‘AUTH LOGIN’ in the list that was returned.

(I don’t know if this is relevant but ‘AUTH NTLM’ was listed).

If I entered the command AUTH LOGIN the message returned was 504 5.7.4 Unrecognized authentication type.

Any advice on what I need to do next to get email working again would be very welcome.

Thanks Peter

p.s. sorry I have posted a second message on the forum : I tried to comment on the original but I had used too many words.