The reference to entity "Y" must end with the ';'
RQM1011, SQL server 2005 SP2, Windows 2003 SP2 server:
In the CQ Connector Gateway log file (stdout), there are a large number of exceptions as shown below. So far, I think it is related to some data in one or more RQM Defect work items that should be sync'ed into ClearQuest, but no evidence has been found yet. Has anyone seen something similar? Comment on how to debug/resolve the issue? Thanks.
:5:1589: The reference to entity "Y" must end with the ';' delimiter.
com.ibm.team.interop.service.managers.clearquest.common.InteropException: Error parsing fields
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createProperties(CQInteropPollingManager.java:258)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.prepareRecordsForProcessing(CQInteropPollingManager.java:498)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.synchronizeIncoming(CQInteropPollingManager.java:607)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIncoming(PollingThread.java:48)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(PollingThread.java:31)
Caused by: org.xml.sax.SAXParseException: The reference to entity "Y" must end with the ';' delimiter.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createProperties(CQInteropPollingManager.java:225)
... 4 more
On "another" RQM server in a similar environment, I saw similar exceptions:
:1:4877: The reference to entity "D.doc" must end with the ';' delimiter.
com.ibm.team.interop.service.managers.clearquest.common.InteropException: Error parsing fields
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createProperties(CQInteropPollingManager.java:258)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.prepareRecordsForProcessing(CQInteropPollingManager.java:498)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.synchronizeIncoming(CQInteropPollingManager.java:601)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIncoming(PollingThread.java:48)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(PollingThread.java:31)
Caused by: org.xml.sax.SAXParseException: The reference to entity "D.doc" must end with the ';' delimiter.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createProperties(CQInteropPollingManager.java:225)
... 4 more
In the CQ Connector Gateway log file (stdout), there are a large number of exceptions as shown below. So far, I think it is related to some data in one or more RQM Defect work items that should be sync'ed into ClearQuest, but no evidence has been found yet. Has anyone seen something similar? Comment on how to debug/resolve the issue? Thanks.
:5:1589: The reference to entity "Y" must end with the ';' delimiter.
com.ibm.team.interop.service.managers.clearquest.common.InteropException: Error parsing fields
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createProperties(CQInteropPollingManager.java:258)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.prepareRecordsForProcessing(CQInteropPollingManager.java:498)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.synchronizeIncoming(CQInteropPollingManager.java:607)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIncoming(PollingThread.java:48)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(PollingThread.java:31)
Caused by: org.xml.sax.SAXParseException: The reference to entity "Y" must end with the ';' delimiter.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createProperties(CQInteropPollingManager.java:225)
... 4 more
On "another" RQM server in a similar environment, I saw similar exceptions:
:1:4877: The reference to entity "D.doc" must end with the ';' delimiter.
com.ibm.team.interop.service.managers.clearquest.common.InteropException: Error parsing fields
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createProperties(CQInteropPollingManager.java:258)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.prepareRecordsForProcessing(CQInteropPollingManager.java:498)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.synchronizeIncoming(CQInteropPollingManager.java:601)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIncoming(PollingThread.java:48)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(PollingThread.java:31)
Caused by: org.xml.sax.SAXParseException: The reference to entity "D.doc" must end with the ';' delimiter.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.createProperties(CQInteropPollingManager.java:225)
... 4 more
One answer
Note: This post is 5+ years old.
Please upgrade to the latest version of RQM (see https://jazz.net/downloads/rational-quality-manager/) and review the product documentation (see https://jazz.net/help-dev/clm/topic/com.ibm.help.common.jazz.calm.doc/com.ibm.help.common.jazz.calm.doc_eclipse-gentopic1.html) and jazz.net resources (see https://jazz.net/help). If your issue persists, please ask a new question (https://jazz.net/forum/questions/ask), open a defect (see https://jazz.net/mystuff/#tab=workitems), or open a PMR (see http://www-01.ibm.com/support/docview.wss?uid=swg21507639).
Please upgrade to the latest version of RQM (see https://jazz.net/downloads/rational-quality-manager/) and review the product documentation (see https://jazz.net/help-dev/clm/topic/com.ibm.help.common.jazz.calm.doc/com.ibm.help.common.jazz.calm.doc_eclipse-gentopic1.html) and jazz.net resources (see https://jazz.net/help). If your issue persists, please ask a new question (https://jazz.net/forum/questions/ask), open a defect (see https://jazz.net/mystuff/#tab=workitems), or open a PMR (see http://www-01.ibm.com/support/docview.wss?uid=swg21507639).