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Jazz Data Collector job fails with access error

Nausheel Patadia (111) | asked Jun 28 '18, 8:09 a.m.
retagged Aug 03 '18, 2:24 p.m. by Ken Tessier (84117)


I have been just adding users to the RTC (ccm,qm.rm) and recently the report builder does not show new test plan reports, up on checking the job status I found Data collector (dcc) job for Quality management fails with below error, it appears its from access denial but not sure of which user and for what and is it on server or on RTC.

06/28/2018 17:51:47,142 [dcc_etl_RQM_ODS_RQMResourceGroup0_fetcher_0] ERROR Can not retrieve the resources after 10 retries.$3: <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "">


  Licensed Materials - Property of IBM


  <title>Jazz - Permission Denied</title>
  <link type="text/css" rel="stylesheet" href="/qm/web/"/>
  <h2>Permission Denied</h2>
  <div>Your account does not have the group memberships required to access the requested resource.</div>


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Paul Slauenwhite (8.4k12) | answered Jul 03 '18, 6:07 a.m.

Hi Nausheel,

Check if the user running the Data Warehouse has the Data Collector license (see Client access license management overview).  Otherwise, check your setup/configuration using the steps in the CLM product documentation.

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