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question asked: Nov 25 '17, 7:28 a.m.
question was seen: 2,464 times
last updated: Jun 09 '22, 11:47 a.m.

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We're Sorry... The user ID you logged in with is not recognizable. If you used the default ADMIN user to log in, you likely disabled it during the setup. Try again using the new admin user you created during the setup. ???

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sreenath v (78●6●80) | asked Nov 25 '17, 7:28 a.m.

Hi,

i got this error while upgrading from 3 to 4.0.7 "

We're Sorry...

The user ID you logged in with is not recognizable.
If you used the default ADMIN user to log in, you likely disabled it during the setup. Try again using the new admin user you created during the setup."


i use ms sql and used sqljdbc4.jar file and path and all is correct. In websphere i mapped with admin user role and while doing jts/setup i am getting this error!!

can anyone helpme asap.

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Donald Nong (14.5k●6●14) | answered Nov 26 '17, 10:04 p.m.

It's likely that you logged in as a user that has not been created in JTS. Note that with a fresh installation, there is only one user - ADMIN.

sreenath v selected this answer as the correct answer
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sreenath v commented Nov 26 '17, 10:09 p.m.

 Hi Donald thanku for the response, my scenario is upgrading from 3.0 so i have created a user named admin in 3.0.  so after upgradation when i gave same username..in websphere and navigating to ma url jts/setup am getting this error.

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W A Ghumman (21●2) | answered Jun 09 '22, 11:41 a.m.
edited Jun 09 '22, 11:47 a.m.

 Problem: I encountered this problem while setting up Doors NG 7.0.1 with Jazz Authorization server and SSO (Single Sign On). The problem occurred at 8th step of custom setup of JTS, i.e. the step where registered applications (CCM, QM or RM etc) are being setup. I setup LDAP as user registry and I was continuing the setup using an LDAP user.


Reason: Initially (before setting up LDAP user registry), all applications (CCM. QM, RM etc) are registered using ADMIN user and as setup is not completed yet, these applications are not aware of LDAP users.

Solution: During the first time of JTS setup, do not register applications while using the ADMIN user and click next to continue to set up LDAP user registry or any other user registry method that you prefer. When LDAP user registry or other user registry and Jazz Authorization server is setup then logout from JTS setup (if logout also returns the same error then simply go to <server:9443>/jts/setup after logging out) and login again with the LDAP user or a user that you have setup during the user registry process. Then register all applications (CCM, RM, QM etc) with that user and there will be no error afterwards. Setup will complete successfully.  

TIP: if applications are registered already using another user (different from the user who is getting this error), then go to <server:9443>/jts/admin >> Manage Server >> Registered Applications, remove registered applications and go to the Solution step, i.e. restart the Server Setup and register applications with correct user.

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