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[closed] Full install of JAZZ for SM 1.1.2 (LNX) fail

Jan Pastyrik (1111) | asked Jan 08 '16, 4:20 p.m.
closed Jan 11 '16, 3:39 a.m. by Krzysztof Kaźmierczyk (7.4k35399)

I want ask you for help. I am trying to install JAZZ for SM version I have fresh Linux (Centos 6.7) server with firewall turned off, installed libraries and other staff. I download next 4 packages(should be Jazz for IBM ITM 6.3):


In next step i create folder "software" and extract all of above into it. Than I have to rename DB2 folder called "server" to ese. In other case installer does not recognize DB2 install folder.  And than launch during the installation I get error:

Jan 08, 2016 7:40:40 PM ScriptRunner$1 run
SEVERE: Permission denied (publickey,gssapi-keyex, gssapi-with-mic).
Jan 08, 2016 7:40:40 PM ScriptRunner run
SEVERE: CTJFN1079E The Registry Services installer was not able to execute the following command: [sh, -c, echo ********* | "/opt/IBM/JazzSM/registry/bin/ auxbin/" ssh smadmin@localhost 'chmod -R o-w,g-w /tmp/dis_install/db_install_ 1452282039402/frsDb2Setup/ logs'] .
Jan 08, 2016 7:40:41 PM InstallCli run
SEVERE: CTJFN0103E The Registry Services installation failed due to the error: CTJFN0028E The script finished the execution with the exit code 255 .

ERORR: Error during "post-install configure" phase:
CRIMA1217E ERROR: A problem occurred during the execution of the /opt/IBM/JazzSM/install/fsconfig.xml file.

Explanation: A package has an issue that cannot be resolved by Installation Manager.
ERROR: The following error occurred while executing this line: /opt/IBM/JazzSM/install/frs/frs_config.xml:201

 But I am not sure how to fix it...
Thanks for any answer.

The question has been closed for the following reason: "The question is regarding not supported product" by krzysztofkazmierczyk Jan 11 '16, 3:39 a.m.

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Kevin Ramer (4.5k6172191) | answered Jan 08 '16, 4:35 p.m.
I don't think Jazz SM is part of what typically gets supported here.  The products sure to get air time here are listed here:

Maybe some of the links of the Jazz for Service Management developerWorks community might help.

Jan Pastyrik commented Jan 08 '16, 5:23 p.m. | edited Jan 11 '16, 3:39 a.m.

 Thanks Kevin