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Why am I getting "Server, Username or Password" error in RQM Excel Importer?
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Accepted answer
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Hi, Robert
There are pre-requisites in supporting TLS 1.2 in RQMExcelImporter.
See https://jazz.net/wiki/bin/view/Main/RQMExcelWordImporter
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From CLM 4.0.5, RQM Word/Excel importer starts supporting TLS 1.2. To use this feature, users need to install .NET Framework 4.5 or above, Microsoft Office 2013 and install RQM Word/Excel importer with the installer named RQMExcelImporterSetupForDotNET45 for 32 bit Microsoft Office Excel version or RQMWordImporterSetupX64ForDotNET45 for 64 bit Microsoft Office Excel version
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You would need the specific installer to support TLS 1.2 for ExcelImporter.
Comments
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Thanks, Don. We are opening a PMR on this, because Jazz.net is not allowing the download for RQMExcelImporterSetupForDotNET45. It prompts for Jazz.net credentials but then fails. I've had a colleague try with the same results.
Thanks,
Robert
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It turns out that the link to RQMExcelImporterSetupForDotNet45 is bad. However, this file can be found in the zip download for RQMExcelWordImporter. Problem solved.