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Why am I getting "Server, Username or Password" error in RQM Excel Importer?

Robert Huet (23112884) | asked Sep 20 '17, 5:30 p.m.
edited Sep 20 '17, 5:31 p.m.

 Ever since we made an upgrade to our proxy server to require TLS 1.2, I am getting an authentication error when trying to connect to RQM using the RQM Excel  Importer.  If I point to our Prod server (which has not had this update) it authenticates perfectly.

Any ideas?


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Don Yang (7.7k21110138) | answered Sep 20 '17, 8:10 p.m.

Hi, Robert

There are pre-requisites in supporting TLS 1.2 in RQMExcelImporter.
From CLM 4.0.5, RQM Word/Excel importer starts supporting TLS 1.2. To use this feature, users need to install .NET Framework 4.5 or above, Microsoft Office 2013 and install RQM Word/Excel importer with the installer named RQMExcelImporterSetupForDotNET45 for 32 bit Microsoft Office Excel version or RQMWordImporterSetupX64ForDotNET45 for 64 bit Microsoft Office Excel version
You would need the specific installer to support TLS 1.2 for ExcelImporter.

Robert Huet selected this answer as the correct answer

Robert Huet commented Sep 21 '17, 11:55 a.m.

 Thanks, Don.  We are opening a PMR on this, because is not allowing the download for RQMExcelImporterSetupForDotNET45.  It prompts for credentials but then fails.  I've had a colleague try with the same results.


Robert Huet commented Sep 24 '17, 5:55 p.m.

 It turns out that the link to RQMExcelImporterSetupForDotNet45 is bad.  However, this file can be found in the zip download for RQMExcelWordImporter.  Problem solved.

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