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question asked: Sep 20 '17, 5:30 p.m.
question was seen: 2,140 times
last updated: Sep 24 '17, 5:55 p.m.

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Why am I getting "Server, Username or Password" error in RQM Excel Importer?

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Robert Huet (231●1●28●84) | asked Sep 20 '17, 5:30 p.m.
edited Sep 20 '17, 5:31 p.m.

 Ever since we made an upgrade to our proxy server to require TLS 1.2, I am getting an authentication error when trying to connect to RQM using the RQM Excel  Importer.  If I point to our Prod server (which has not had this update) it authenticates perfectly.


Any ideas?

Thanks,
Robert

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Don Yang (7.7k●21●109●138) | answered Sep 20 '17, 8:10 p.m.

Hi, Robert

There are pre-requisites in supporting TLS 1.2 in RQMExcelImporter.
See https://jazz.net/wiki/bin/view/Main/RQMExcelWordImporter
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From CLM 4.0.5, RQM Word/Excel importer starts supporting TLS 1.2. To use this feature, users need to install .NET Framework 4.5 or above, Microsoft Office 2013 and install RQM Word/Excel importer with the installer named RQMExcelImporterSetupForDotNET45 for 32 bit Microsoft Office Excel version or RQMWordImporterSetupX64ForDotNET45 for 64 bit Microsoft Office Excel version
==
You would need the specific installer to support TLS 1.2 for ExcelImporter.

Robert Huet selected this answer as the correct answer
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Robert Huet commented Sep 21 '17, 11:55 a.m.

 Thanks, Don.  We are opening a PMR on this, because Jazz.net is not allowing the download for RQMExcelImporterSetupForDotNET45.  It prompts for Jazz.net credentials but then fails.  I've had a colleague try with the same results.

Thanks,
Robert

Robert Huet commented Sep 24 '17, 5:55 p.m.

 It turns out that the link to RQMExcelImporterSetupForDotNet45 is bad.  However, this file can be found in the zip download for RQMExcelWordImporter.  Problem solved.

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