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question asked: Sep 14 '17, 12:40 p.m.
question was seen: 1,929 times
last updated: Sep 15 '17, 8:03 a.m.

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Error while Accessing QM Project Area from JTS.

0
Nikhil Khaladkar (11●2●7) | asked Sep 14 '17, 12:40 p.m.
edited Sep 15 '17, 7:05 a.m.

I have installed JTS, QM and CCM on three different machines and all are up and running. However when I am logged in to JTS and try to switch my Project Area to QM then I am getting error that you are successfully log in to JTS but you cannot access Rational Quality Manager.

Error message:
<style> &amp;amp;lt;!-- / Font Definitions / @font-face {font-family:&amp;amp;quot;Cambria Math&amp;amp;quot;; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:&amp;amp;quot;Segoe UI&amp;amp;quot;; panose-1:2 11 5 2 4 2 4 2 2 3;} / Style Definitions / p.MsoNormal, li.MsoNormal, div.MsoNormal {margin-top:0in; margin-right:0in; margin-bottom:8.0pt; margin-left:0in; line-height:107%; font-size:11.0pt; font-family:&amp;amp;quot;Calibri&amp;amp;quot;,sans-serif;} .MsoChpDefault {font-family:&amp;amp;quot;Calibri&amp;amp;quot;,sans-serif;} .MsoPapDefault {margin-bottom:8.0pt; line-height:107%;} / Page Definitions / @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.WordSection1 {page:WordSection1;} --&amp;amp;gt; </style>

You have successfully logged in to Jazz Team Server but you are not authorized to access Rational Quality Manager.

An error response was received from the Jazz Team Server. Status=400. Message:CRJAZ0977I The "com.ibm.team.jazz.foundation.enterprise-v3" server license policy does not allow the "com.ibm.rqm.login" operation.

Return to the Log In screen 

Comments
Kevin Ramer commented Sep 14 '17, 1:55 p.m.

Is that the full detail of the message ?  If I recall, there is usually a suggestion for why.


Donald Nong commented Sep 15 '17, 1:52 a.m.

Not quite sure why the original error message was edited out of the OP. I got it from my email notification, and you should definitely check the license.

You have successfully logged into Jazz Team Server but you are not authorized to access Rational Quality Manager.  An error response was received from the Jazz Team Server. Status=400. Message: CRJAZ0977I The "com.ibm.team.jazz.foundation.enterprise-v3" server license policy does not allow the "com.ibm.rqm.login" operation.




Nikhil Khaladkar commented Sep 15 '17, 8:02 a.m.

 I did update the description. 

But we actually did refer to this url for a similar question and tried giving the licenses to the user:

We did assigned Rational quality manager-connector" license to the user but it didn't work.




3 answers

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0
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Kunal N (87●28●62) | answered Sep 14 '17, 2:13 p.m.

What is public URL that you have set for all this three applications. I believe you are using reverse proxy server.


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Donald Nong (14.5k●6●14) | answered Sep 15 '17, 1:21 a.m.

The first thing I will check is license.

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Nikhil Khaladkar (11●2●7) | answered Sep 15 '17, 8:03 a.m.

 We restarted all the JTS servers as well as Websphere services and now it's working. I could access the QM Project from JTS Dashboard. 

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