It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Follow this question
Question details

×5,996
×5,819

question asked: Aug 30 '17, 4:10 p.m.
question was seen: 1,820 times
last updated: Aug 31 '17, 8:55 a.m.

Related questions

FAQ - How this Forum works

RM DNG 6.0.4, Cannot right click module, Generate Report for Artifact, Print Module Book and Print Module Table return error 400 ID CRRRW7553E

0
Richard K (25●3●12) | asked Aug 30 '17, 4:10 p.m.

Hello,

In RM / DNG 6.0.4, when I right-click a module, select Generate Report For Artifact, select Print Module Book or Print Module Table, and follow all the prompts, DNG returns the error below. Is this just my database / server, or is it happening for others?

Thanks,

Richard

An error has occurred while processing a server request. The server returned this error code: 400.
hide details
ID CRRRW7553E  A message that was received from the server indicates an error with no specific handler.
Unable to load https://gannett.clm.ibmcloud.com/rm/publish/report status: 400
Error: Unable to load https://gannett.clm.ibmcloud.com/rm/publish/report status: 400 at new _6 (https://gannett.clm.ibmcloud.com/rm/web/_js/?include=A~&etag=F3F6Usimn4p_en_US&_proxyURL=%2Frm&ss=LRef3&locale=en-us:2489:14) at _11._6 [as handleResponse] (https://gannett.clm.ibmcloud.com/rm/web/_js/?include=A~&etag=F3F6Usimn4p_en_US&_proxyURL=%2Frm&ss=LRef3&locale=en-us:6187:4) at XMLHttpRequest._13 (https://gannett.clm.ibmcloud.com/rm/web/_js/?include=A~&etag=F3F6Usimn4p_en_US&_proxyURL=%2Frm&ss=LRef3&locale=en-us:6202:5)
URL: https://gannett.clm.ibmcloud.com/rm/publish/report
Error 400: Bad Request
token is expected to be in 'name/value' format (More info found at entry [8c0f1c9f84ef9c54] in the RM application server log)

One answer

Most liked answers ↑|Newest answers|Oldest answers

0
permanent link
Daniel Barbour (250●2●22) | answered Aug 30 '17, 5:47 p.m.

 Richard K.  


Reports worked in RM 6.0.4 for me, but I did have an initial issue where the report generation appeared to 'hang' indefinitely, this may not be your particular issue but I'm including the details here....   

When I looked at the Server machine it was showing an error message box stating "OIVT Sample Application Error – missing MSVCR120.dll…" 

You didn't say what version you were running prior to 6.0.4 - but starting with 6.0.3 a newer 64-bit VC++ Redistributal package was needed (Visual C++ Redistributable Visual Studio 2013) see https://jazz.net/wiki/bin/view/Main/UploadedFilePreviews for more information. 

Once I installed the new package and restarted the server I was able to generate a report for a module.

Comments
Richard K commented Aug 31 '17, 8:55 a.m.

Thanks for the response Daniel. However, it's an IBM cloud server, so I won't be able to do anything you've suggested. Also, the report doesn't hang; it immediately displays the error 400 ID CRRRW7553E.

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.