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question asked: Jun 08 '17, 8:23 p.m.
question was seen: 1,683 times
last updated: Jun 09 '17, 10:40 a.m.

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RFT adapter keeps reconnecting even though it says it's connected already

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Theodore Hsieh (13●5) | asked Jun 08 '17, 8:23 p.m.

After I upgraded the RTC plugin to version 5, whenever I tried to start the RFT adapter, it will say it's "Connected", but the console will show that it's reconnecting to the server every 15 seconds.  Am I actually connected or not?


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Sunil Kumar R (1.1k●1●30●44) | answered Jun 09 '17, 1:20 a.m.
JAZZ DEVELOPER

Hi Theodore, You can verify from the RQM project page Execution > Adapter Console for whether the adapter is really connected or otherwise. The adapter shows "Green" if connected, "Amber" or "Red" if there are failures.

If you see other than a "Green" status, further investigation is required to understand what's causing it.
You can start by checking if the new environment is still a supported combination of RFT/RQM; here is the CLM system requirements page where you can review the data for RQM and its integrations

https://jazz.net/wiki/bin/view/Deployment/CLMSystemRequirements603

Let me know your observations, further questions if any.

PS: If you are noticing the issue on a production environment, I suggest you open a PMR to IBM Support through so that a thorough investigation can be done to fix it ASAP.

Best Regards
Sunil

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Theodore Hsieh commented Jun 09 '17, 10:40 a.m.

When I checked Execution>Adapter Console, the machine/adapter was not even listed at all.

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