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Quality Management job in DCC fails

Jorge Valdeiglesias (541823) | asked Feb 18 '15, 7:34 a.m.
We have recently installed the DCC module in our 5.0.2 environment but the only job that keeps failing is the "Quality Management" one. I've assigned the license "Data Collection Component - Internal" to the dcc user.

Any idea what's missing?

This is the 1st error in the job log:
02/17/2015 22:35:57,207 [dcc_etl_RQM_ODS_RQMResourceGroup0_fetcher_0] ERROR Can not retrieve the resources after 10 CRRCD1500E An exception was caught in the class from calling the function performOAuthChallenge.    at    at    at    at java.util.concurrent.FutureTask$Sync.innerRun(    at    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(    at java.util.concurrent.ThreadPoolExecutor$    at by: Forbidden    at    at    at    at    ... 7 more

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Alanna Zito (1.3k3) | answered Feb 18 '15, 11:05 a.m.
Hi Jorge,

On the "Resource Group Configuration" page of DCC, what authentication type are you using for the Quality Management group?  Is it "User Name and Password", or "OAuth-Jts"?  Does the "Test Connection" work successfully?  If you're using User Name and Password, make sure the user you've selected has a valid QM license.  If you're using OAuth, the functional user associated with the consumer key must have a license.
Jorge Valdeiglesias selected this answer as the correct answer

Jorge Valdeiglesias commented Feb 18 '15, 12:38 p.m.

Thanks for the quick response.

I'm using "User Name and Password" and the problem was that the given user didn't had an RQM license (I was checking the dcc_user).

It's weird because the Test Connection worked successfully before.

Thanks once again!

Alanna Zito commented Feb 19 '15, 10:12 a.m.

The "Test Connection" unfortunately doesn't check that the user has the correct licenses.  It only checks that the user name/password (or consumer key/secret) are correct.  In the stack trace from the log, it says "ConnectionException: Forbidden" - that is usually a good clue that there is some kind of license problem.  If there was a problem with the user name and password, you would probably get an error like "unauthorized" instead.

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