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ifix020 installation

Joao Ramires (34419) | asked Mar 27 '17, 11:07 a.m.

Hi all,
I've an environment with RTC Clients 5.0.2 ifix010 level. I wan to install a newer ifix in these clients, in this case is ifix020 but it fails saying package xxx required for feature yyy not installed , this happens for all packages and I'm trying to figure what's going on. Is there a way to force ifixi installation ? Or to check the current 5.0.2 ifix010 level for consistence?

3 answers

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Lily Wang (4.9k714) | answered Mar 28 '17, 1:35 a.m.

 Please confirm if you have followed the instruction in the readme file to install the ifix020 (you need to remove old ifix010):

a. Stop the CLM server.
b. Verify whether the following directory exists: <server_installation_directory>/server/patch.
    -If the directory exists, back up and remove its contents.
    -If the directory does not exist, create it.
c. Copy the server patch file, into the /server/patch directory.
d. Clean the application server cache. Follow your application server's documentation on cache cleaning. Use "To clean the application cache in WebSphere" and "To clean the application cache in Tomcat" below as a reference.
e. Start the CLM server.
f. Run repotools-<app> -clean for each application that is installed to clear the repotools cache. Note: This will also display the help output.

After restarted server, you can check if the patch is applied via jts-patch.log.

Joao Ramires commented Mar 28 '17, 5:34 a.m.

Hi Lily , you are describing the ifix installation server side. My case is client side ,this is  RTC Eclipse clients, not the server

Lily Wang commented Mar 29 '17, 12:27 a.m.

Sorry, my fault.
What's the client's Eclipse version? How did you install RTC 5.0.2?
Could you paste the error message details?

Joao Ramires commented Mar 29 '17, 11:12 a.m.

Hi , the client is Windows RTC 5.0.2 ifix018 when I open "About Rational Team Concert" When I click on detail I get a different information, please see the prtscr's
When I go to Help -> Install New Software add the repository and etc ... the installation fails saying component not installed , I de-select it , try again and says again other component no installed... and this for all components.
ps: I'm not able to upload images here... not sure why, but I can send them by email

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Donald Nong (14.5k414) | answered Mar 31 '17, 3:46 a.m.

I have no problems with applying iFix018 then iFix020 on top of a standalone RTC 5.0.2 client (plain zip version) using the p2 installation.

What exact errors did you get?

Joao Ramires commented Apr 12 '17, 6:33 a.m. | edited Apr 12 '17, 6:36 a.m.

Hi Donald, this is the kind of error I have, I've just installed RTC 5.0.2 then installed Ifix010, a then ifix020 fails.

Cannot complete the install because one or more required items could not be found.
  Software currently installed: IBM Rational Team Concert Client 2017.4.12.092722 (IBM Rational Team Concert Client 2017.4.12.092722)
  Missing requirement: Agile Planning Client Feature 3.0.1200.v20141022_1844 ( 3.0.1200.v20141022_1844) requires ' [3.0.1100.v20141011_0139]' but it could not be found
  Cannot satisfy dependency:
    From: IBM Rational Team Concert Client 2017.4.12.092722 (IBM Rational Team Concert Client 2017.4.12.092722)
    To: [3.0.1200.v20141022_1844]

Donald Nong commented Apr 13 '17, 5:53 a.m.

You can try to remove iFix010 first and then install iFix020.

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Joao Ramires (34419) | answered May 18 '17, 7:42 a.m.

 Hi all , after a long pmr with I had and answer about this issue:

iFix019 iFix019s have something wrong and iFix020 and iFix021 are ok. 
I tried install iFix021 in my RTC Eclipse Client 5.0.2 iFix010  and I add success installing it. 

Thanks for you hep and suggestions!

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