How to troubleshoot this in Global Configuration Management: "Error occurred when getting project areas. Project area selection is unavailable."
When adding a configuration from Rational Quality Manager (RQM) in Global Configuration Management (GC), the following error may occur:
Error occurred when getting project areas. Project area selection is unavailable. |
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A good way to troubleshoot this is: 1. Hit the F12 key in Firefox/Firebug or Chrome, to bring up the Network tab 2. Reproduce the error 3. Check the Network tab for the result of this URL: https://SERVER/qm/service/com.ibm.rqm.process.deployment.rest.IPermissionRestService/initialProjectAreas?maxResults=50&pleEnabledOnly=true (Note: this is for QM; the URL may look different.) 4. Run the same URL in a browser. 5. Also try removing the pleEnabledOnly=true parameter: https://SERVER/qm/service/com.ibm.rqm.process.deployment.rest.IPermissionRestService/initialProjectAreas?maxResults=50 In our case we found that the pleEnabledOnly=true parameter caused no project areas to show from RQM. This triggered the misleading error message: "Error occurred when getting project areas. Project area selection is unavailable." This misleadning error message is a known defect: https://jazz.net/jazz02/web/projects/Rational%20Quality%20Manager#action=com.ibm.team.workitem.viewWorkItem&id=152258 The solution is to enable global configuration for your project areas in RQM and you can proceed to reference them from GC. |
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