Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

How to troubleshoot this in Global Configuration Management: "Error occurred when getting project areas. Project area selection is unavailable."

When adding a configuration from Rational Quality Manager (RQM) in Global Configuration Management (GC), the following error may occur:

Error occurred when getting project areas. Project area selection is unavailable.

0 votes



One answer

Permanent link

A good way to troubleshoot this is:
1. Hit the F12 key in Firefox/Firebug or Chrome, to bring up the Network tab
2. Reproduce the error
3. Check the Network tab for the result of this URL:
https://SERVER/qm/service/com.ibm.rqm.process.deployment.rest.IPermissionRestService/initialProjectAreas?maxResults=50&pleEnabledOnly=true
 (Note: this is for QM; the URL may look different.)

4. Run the same URL in a browser.
5. Also try removing the pleEnabledOnly=true parameter:
https://SERVER/qm/service/com.ibm.rqm.process.deployment.rest.IPermissionRestService/initialProjectAreas?maxResults=50

In our case we found that the pleEnabledOnly=true parameter caused no project areas to show from RQM. This triggered the misleading error message:
"Error occurred when getting project areas. Project area selection is unavailable."

This misleadning error message is a known defect:
https://jazz.net/jazz02/web/projects/Rational%20Quality%20Manager#action=com.ibm.team.workitem.viewWorkItem&id=152258

The solution is to enable global configuration for your project areas in RQM and you can proceed to reference them from GC.

0 votes

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 7,496

Question asked: Aug 29 '16, 9:00 a.m.

Question was seen: 2,623 times

Last updated: Aug 29 '16, 9:02 a.m.

Confirmation Cancel Confirm