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Error 404: ProxyServlet: /jts/setup


Paulo Blanco (112) | asked Aug 23 '16, 12:29 p.m.
 Environment WAS  8.5.5.0 - RTC 6.0.2

When I try to configure RTC by issue : https://<hostname>:9443/jts/setup, browser shows the error 

Error 404: ProxyServlet: /jts/setup                                                 

Is no error on the SystemErr log,

Any ideas???

                                

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Ara Masrof (3.1k15) | answered Aug 23 '16, 1:17 p.m.
JAZZ DEVELOPER
Take a look at this past thread
RTC Error : jts/setup : Error 404: ProxyServlet: /jts/setup

It should shed some light on how to troubleshoot the issue

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Paulo Blanco commented Aug 23 '16, 1:55 p.m.

I tried and doesn't works.


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KANU PRIYA (212) | answered Jan 29, 10:40 p.m.
edited Jan 29, 10:43 p.m.


Hi,


I would suggest to check the WAS configuration and heap size, along with these you can also have look into the below steps.


1. Validate global security has been enabled

2. Validate that a group / user as been mapped to each jazz group in the applications security section in WAS

3. Check to ensure the 4 required jvm custom properties have been enabled

4. Check the heap size

5.Check the value for Jazz_Home


For example :

Jazz_Home Value make sure no extra slash "/" have been added.

file:///JazzInstallDir/server/conf


For heap size:

If you need more heap size, then you can use the following setting, replacing {N} with the amount of memory to be used and {N/4} with 1/4 of the total memory. For example, if -Xmx is set to 8g, -Xmn should be set to 2g.
-Xmx{N} -Xms{N} -Xmn{N/4}


Hope this helps.

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