How do we get an ICN(IBM Customer Number) to rasie a PMR?
One answer
You look to be IBMr. You ought to login to the support portal with IBM Intranet address. I don't recall needing a customer number to open PMR against Rational products ( at least up to 5.0.2 ). I did get nicked about a PMR against 6.0 but support offered an apparent internal customer number.
Otherwise, a hardware or software purchase would have used a customer number. You might have to ferret out the purchaser somehow.
Otherwise, a hardware or software purchase would have used a customer number. You might have to ferret out the purchaser somehow.