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Can't download RTC 4.0.0.1


Grace Wang (255) | asked May 19 '16, 5:03 a.m.
edited May 19 '16, 7:37 a.m. by Ralph Schoon (63.1k33645)
Hello,

I'm Trying to download RTC 4. I accept the license, and click download in following url:
https://jazz.net/downloads/rational-team-concert/releases/4.0/RTC-Web-Installer-Win-4.0.zip

and it redirects me back to another following page instead of starting the download.
https://jazz.net/action/downloads/save

It loops, and never lets me download. Seems all versions can't be downloaded. Could you help to check it? Thanks!

Besides, my OS is win7.

Grace

2 answers



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Ralph Schoon (63.1k33645) | answered May 19 '16, 7:36 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
I get redirected too, but the download starts from me nevertheless. Can you try with a different browser or play with download managers?

Comments
Grace Wang commented May 20 '16, 4:07 a.m.

Hi Ralph,

I tried IE11 and Firefox, both can't work. Thanks!


Ralph Schoon commented May 20 '16, 4:08 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Maybe it is in your companies setup? Proxies or denial to download? Does this work for the newest version?


Jeff Berman commented May 20 '16, 6:49 p.m. | edited May 22 '16, 9:43 p.m.

I'm getting something similar when trying to download version 6.0.2. In Firefox the download just never starts.  In Microsoft Edge, it shows an internal server error 500.  I notified them that it's not working.


permanent link
Alan Sampson (93749) | answered May 20 '16, 12:22 p.m.
JAZZ DEVELOPER
Check the "Download Tips" page: https://jazz.net/downloads/help.jsp. Employing a download manager like DownloadThemAll often resolves issues with downloading of assets from the Jazz site.

Comments
Ralph Schoon commented May 20 '16, 2:11 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

I have a download manager installed, I however see the same Grace sees and the download manager does not kick in.

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