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How do I troubleshoot invalid consumer keys?

Daniel Ruebush (9714187) | asked May 09 '16, 3:13 p.m.
Authentication problem with CCM

I am seeing the following in my JTS.LOG file (about 1 per minute).

2016-04-18 12:02:30,322 [http-bio-9443-exec-511 @@ 12:12 <unauthenticated> <Initial Page Load@3e6b946f-97d4-4d87-be47-
3db91225aef4> /jts/auth/authrequired]  WARN org.apache.http.impl.client.DefaultHttpClient- Authentication error: Unable to respond to
any of these challenges: {oauth=WWW-Authenticate: OAuth realm="https%3A%2F%2Fjts.prv%3A9443%2Fccm", oauth_problem="invalid_consumer_key"}

2016-04-18 12:02:30,322 [http-bio-9443-exec-511 @@ 12:12 <unauthenticated> <Initial Page Load@3e6b946f-97d4-4d87-be47-3db91225aef4> /jts/auth/authrequired]
ERROR m.repository.service.internal.auth.proxy.AuthProxy  - CRJAZ2301E An unexpected error occurred when proxying the request to "https://jts.prv:9443/ccm/oslc/workitems/trs", which could indicate an OAuth configuration error on either this proxy or the target provider:

CRJZS0033E The consumer key is not valid and the consumer might not be registered with Jazz Team Server.
2016-04-18 12:02:30,338 [http-bio-9443-exec-511 @@ 12:12 <unauthenticated> <Initial Page Load@3e6b946f-97d4-4d87-be47-3db91225aef4> /jts/auth/authrequired]

Looking at this error it looks to be an issue with my ccm consumer key being invalid. Because it looks like what is prompting for ccm and it is getting an
error trying to authenticate it by the consumer key.

Donald Nong commented May 09 '16, 8:13 p.m.

The error messages are quite old. Are you still seeing these error messages? Do you observe anything abnormal during day-to-day use? If it is still a concern, you'd better contact Support to have it investigated properly.

Daniel Ruebush commented May 09 '16, 9:10 p.m.

Yes, we are still seeing this.

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