Token license usage reports - not bearing useful fruit
Our env Jazz CLM 605, using libery/oracle backend configured to use our token license server. We have a Jazz production and testbed deployment both using the same license server.
We currenty have 1000 tokens in our pool and for some reason about 2am we get rtc-dev license denials.
To clarify, one of our projects is using several accounts to perform a migration of code from their legacy system into JAZZ. These accounts only have a RTC-DEV license. During their run on an import process, which typically starts around 10pm , at around 2AM their jobs fail as they get license denials due to no licenses available . We are a typical 9-5 office so night time usage of Jazz very minimal.
In looking at the Jazz admin license reports on both our servers , the numbers don't add up for the same timespan.
ex.
On our prod system:
All licenses maxes a about 150 with 1 license denial
RTC- Dev only max - about 120 with 1 license denial
Our testbed
All licenses maxes a about 60 with 110 license denial
RTC- Dev only max - about 60 with 110 license denials
Based on the above we've way under our 1000 token usage.
I also tried the Rational License Management and Reporting tool which is basically useless in trying to figure out why we're getting denials. One report from is Concurent Peak denials for the same timespan shows 154 for RTC.
Any idea/suggestions how to approach this?
One answer
Hi Norman- Sorry to hear that you are having problems with the LKS Administration and Reporting tool (ART). I would be more than happy to help you investigate this issue further. I have detailed some information below that would be helpful so we can begin investigating.
- Versions of the RLKS and ART/Agent you are currently using
- Licensing, ART, and agent logs
- Peak usage report along with a user based report for 24 hours when there is a denial
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