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question asked: Feb 18 '16, 2:05 a.m.
question was seen: 3,332 times
last updated: Mar 20 '16, 1:10 p.m.

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Validation between RTC and HP Service manager after the integration.

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Rajiv Gandhi (34●8●12) | asked Feb 18 '16, 2:05 a.m.

Dear All,

 

We are planning to integrate RTC with HPSM(HP Service Manager) tool for project improvement. Before integration, I would like to know the following.

 

·         When the RTC user enter the number into “Incident Number” attribute/field in defect workitem, RTC should validate the number with HPSM APIs/database whether this number is already existing or not. If the number is not existing in HPSM APIs/database, RTC should not allow to enter the number into “Incident Number” attribute/field in defect workitem.

 

Please let me know the above feature is possible or not once RTC integrated with HPSM.

 

Thanks & Regards

RajivGandhi

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Abraham Sweiss commented Feb 26 '16, 8:27 a.m.

Can we get more specifics on how the integration will be accomplished?

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Girish Chandra P (95●32●46) | answered Mar 20 '16, 1:10 p.m.
Yes this is possible .You may develop the integration on the usecase required.You may use REST APi's or RTC SDK to develop depending on your use cases.

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