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Validation between RTC and HP Service manager after the integration.

Rajiv Gandhi (34512) | asked Feb 18 '16, 2:05 a.m.

Dear All,


We are planning to integrate RTC with HPSM(HP Service Manager) tool for project improvement. Before integration, I would like to know the following.


·         When the RTC user enter the number into “Incident Number” attribute/field in defect workitem, RTC should validate the number with HPSM APIs/database whether this number is already existing or not. If the number is not existing in HPSM APIs/database, RTC should not allow to enter the number into “Incident Number” attribute/field in defect workitem.


Please let me know the above feature is possible or not once RTC integrated with HPSM.


Thanks & Regards


Abraham Sweiss commented Feb 26 '16, 8:27 a.m.

Can we get more specifics on how the integration will be accomplished?

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Girish Chandra (852943) | answered Mar 20 '16, 1:10 p.m.
Yes this is possible .You may develop the integration on the usecase required.You may use REST APi's or RTC SDK to develop depending on your use cases.

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