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Getting Error When Trying to Install Installation manager through Web Installer.


Rahi J (29537) | asked Dec 29 '15, 12:19 a.m.
 Hi,

I am trying to install Installation manager, throw web installer 

After clicking "Express Installation" I am getting next page 

After clicking  "Install Jazz Team Server, Trial license keys and the applications"

Getting Error - "The com.ibm.team.install.jfs.app.jts package specified in the C:\RTC502Dev\installs\CLM-Web-Installer-Win-5.0.2\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.product-clm package specified in the C:\RTC502Dev\installs\CLM-Web-Installer-Win-5.0.2\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.rtc package specified in the C:\RTC502Dev\installs\CLM-Web-Installer-Win-5.0.2\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.rdm package specified in the C:\RTC502Dev\installs\CLM-Web-Installer-Win-5.0.2\im\win32.win32.x86\install-server.xml file cannot be found.
The com.ibm.team.install.jfs.app.rqm package specified in the C:\RTC502Dev\installs\CLM-Web-Installer-Win-5.0.2\im\win32.win32.x86\install-server.xml file cannot be found."

How to resolve this error ? 

2 answers



permanent link
Taki Nakajo (1.1k2846) | answered Dec 29 '15, 2:18 a.m.
How about launching the IM directly? Are you able to launch and install the IM?

  • cd into WebInstallerExtractedPath/im/linux.gtk.x86/
  • Run  ./install

Reference:
https://jazz.net/library/article/1237

Comments
Rahi J commented Dec 29 '15, 3:20 a.m.

Hi Taki,


Thanks for reply.  Yes I am launching IM Directly but, I am not able to install IM, because of above mention error. I followed all the rules but not able to move on next step. 


permanent link
Francois-xavier Panaget (58914) | answered Dec 29 '15, 5:19 a.m.
Hi,

Make sure that you entered you jazz.net credentials after launching the express installation or IM directly.
It should look like:

The error you mentioned, is usually the one you get when the connection to the jazz.net online repositories has not been established. As you are doing a web install it is required to have access to the internet and to the URL: https://jazz.net/downloads/clm/5.0.2/5.0.2/install-repository/clm-offerings/repository/repository.config. This URL requires the use of your jazz.net login and password.

Hope this will help.
Regards,
François

Comments
Rahi J commented Dec 31 '15, 12:36 a.m.

 Hi François,


Thank you for replying.
I am Stuck on Express Edition Page where  "Install Jazz Team Server, Trial license keys and the applications" link is available.

When I am clicking this link then I am getting the error. I am not getting this step which you mention above.

Please help me what should I do ?

Regards,
Deepak


Donald Nong commented Jan 04 '16, 1:44 a.m.

You should get the password prompt. If not, it's probably hidden behind something else, or blocked by some applications on your machine. If I cancel out the password prompt, I can see the exact errors.


Donald Nong commented Jan 04 '16, 1:46 a.m.

You should get the password prompt. If not, it's probably hidden behind something else, or blocked by some applications on your machine. If I cancel out the password prompt, I can see the exact errors.

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