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SUBJECT: Test mail working, but not receiving any notifications to any users.

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Ankit Vashistha
(125●9●27) Aug 27 '15, 7:47 a.m.
 

Hello,

We are using RTC 4.0.3, all things were working correctly, but receiving of email notifications suddenly got 
stopped.

When I checked "Manage Server"->"Email Settings" all things were proper. "Send Test Email" is also working fine.
Please suggest the necessary troubleshooting steps, so that we can get back on track.



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Krzysztof Kaźmierczyk
Aug 27 '15, 8:26 a.m.

Look into errors in jts.log and ccm.log file

Krzysztof Kaźmierczyk
Aug 27 '15, 8:26 a.m.

Look into errors in jts.log and ccm.log file

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Zeeshan Choudhry
(654●1●6●12) Aug 27 '15, 8:58 a.m.
Enable "Debug Mail API" at https://HOST:PORT/jts/admin#action=com.ibm.team.repository.admin.configureMailSettings

Update a WI and check the Tomcat Console output or If using WebSphere Systemout.log to see what is happening while server tries to send email. 

JTS log might or might not have the information you need to debug. 


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Question asked: Aug 27 '15, 7:47 a.m.

Question was seen: 1,869 times

Last updated: Aug 27 '15, 8:58 a.m.

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