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question asked: Aug 27 '15, 7:47 a.m.
question was seen: 1,736 times
last updated: Aug 27 '15, 8:58 a.m.

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SUBJECT: Test mail working, but not receiving any notifications to any users.

0
Ankit Vashistha (125●9●27) | asked Aug 27 '15, 7:47 a.m.
 

Hello,

We are using RTC 4.0.3, all things were working correctly, but receiving of email notifications suddenly got 
stopped.

When I checked "Manage Server"->"Email Settings" all things were proper. "Send Test Email" is also working fine.
Please suggest the necessary troubleshooting steps, so that we can get back on track.



Comments
Krzysztof Kaźmierczyk commented Aug 27 '15, 8:26 a.m.

Look into errors in jts.log and ccm.log file

Krzysztof Kaźmierczyk commented Aug 27 '15, 8:26 a.m.

Look into errors in jts.log and ccm.log file

Accepted answer

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Zeeshan Choudhry (654●1●6●12) | answered Aug 27 '15, 8:58 a.m.
Enable "Debug Mail API" at https://HOST:PORT/jts/admin#action=com.ibm.team.repository.admin.configureMailSettings

Update a WI and check the Tomcat Console output or If using WebSphere Systemout.log to see what is happening while server tries to send email. 

JTS log might or might not have the information you need to debug. 


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