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JRS is offline after restarting WAS, "CRRGW5319E Jazz Reporting Service experienced a serious exception error when redirecting to reportdefinition


Brett Bohnn (8491421) | asked Jul 28 '15, 12:30 p.m.
Hi,

After restarting WAS for scheduled maintenance all CLM applications came on-line but JRS is offline with the following error in JTS Administration's diagnostics page:

application: the discovery resource at https://hqratp02.occ.treas.gov/rs/rootservices for "/rs" cannot be accessed:
the return HTTP status was 500
The response body was
Error 500: java.lang.NoSuchMethoError:java.lang.NoSuchMethodError: org/apache/http/conn/scheme/Scheme.<init>(Ljava/lang/String;ILorg/apache/http/conn/scheme/SchemeSocketFactory
;)

The jts and rs log include errors like the following:

2015-07-26 11:00:52,961 [WebContainer : 29 @@ 10:40 CHOPPALANE <Initial Page Load@325398dc-8cd8-4170-bfdf-26c87bd0ec43> /qm/auth/authrequired] ERROR m.team.integration.reporting.gatewayservices.Front  - CRRGW5319E Jazz Reporting Service experienced a serious exception error when redirecting to reportdefinition.
com.ibm.websphere.servlet.error.ServletErrorReport: java.lang.NoSuchMethodError: org/apache/http/conn/scheme/Scheme.&lt;init&gt;&#40;Ljava/lang/String&#59;ILorg/apache/http/conn/scheme/SchemeSocketFactory&#59;&#4


The JTS appears to be registered correctly, there are no Oauth errors or indications of a consumers/friends problem

Thanks,
Brett




Comments
Joseph Mao commented Jul 31 '15, 12:28 a.m. | edited Jul 31 '15, 12:29 a.m.
JAZZ DEVELOPER

 Hi Brett,


will this be classloader related?  
In article https://jazz.net/library/article/1488, it mentioned "ensure that Classes loaded with local class loader first is selected"

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Brett Bohnn (8491421) | answered Jul 28 '15, 12:34 p.m.
Hi,

I have seen a few instances of this problem with the identical stack traces noted above and the same symptom, JRS offline and an error noted above in the JTS Administrations diagnostics page.

In each, clearing WAS cache resolved the problem.

1.) Remove all the files under these directories:                                                                          /wstemp                                                                                                               /temp                                                                                                                /config/temp                                                                                                          /logs/ffdc                                                                                                            /logs/                                                                                                               

2.) Run the following commands:                                                                                       /bin/clearClassCache.bat                                                                                            
/bin/osgiCfgInit.bat

Thanks,
Brett

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