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Why does excel crash when I am exporting test cases from excel to RQM?

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Maria Amalan
(78●43●66) Jun 11 '15, 2:28 a.m.
I am trying to export a test case from excel to RQM. I have given the URL and my credentials in the 'Export to RQM' box. But as soon as I click on Validate button, my excel crashes. Why does this happen? And how can this be fixed? Thank you.

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Ara Masrof
JAZZ DEVELOPER (3.2k●1●5) Jun 11 '15, 6:54 a.m.
 Maria,
What is the format of the URL you are providing to the Excel/Word utility?
Also, what version of RQM and the Tool are you using?

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Maria Amalan
Jun 11 '15, 8:13 a.m.

https://url:portno/qm
Version of RQM is 4.0.4 and the RQMExcelExporter version is 4.0.1.9368

Ara Masrof
JAZZ DEVELOPER Jun 11 '15, 8:22 a.m.

It looks like you are running an older version the Excel/Word utility as compared to your server. The first thing I would do is to uninstall the existing Excel/Word plug in and installed the 4.0.4 version. I cant guarantee this will fix your issue, but never the less, you will need to be a the same version of your sever in order to use the tool  

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Question asked: Jun 11 '15, 2:28 a.m.

Question was seen: 2,790 times

Last updated: Jun 11 '15, 8:22 a.m.

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