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Work around for RM browser

Kunal N (872762) | asked May 15 '15, 7:02 a.m.
Hi all,

I need to edit graphical artifact in DOORS NG 5.02.I have installed RM browser add on plug in from my browser.But still whenever i try to edit graphical artifacts I get a error message as   below: 

"ID CRRRW7382E  The editor could not be started because the Java virtual machine (JVM) was not able to load. The JVM might not load if the installation of the browser add-on plugin failed or if another JVM is already loaded in the browser either previously in this window or tab or in another window or tab. Disable other browser plug-ins that may use a JVM and restart the browser. For example, in the Firefox browser, click Tools > Add-ons. Select each Java plug-in, and click Disable."

I have also tried disabling other java plugins in my browser.  I am using Mozilla firefox browser 38.0. Is there any workaround to resolve this issue.

Thank you.

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Diane Everitt (27835) | answered May 15 '15, 5:13 p.m.

Hello Kunal,

Please refer to the information in the following article for troubleshooting the RM browser:

I hope this helps!

Best regards,


Kunal N commented May 20 '15, 8:31 a.m.

Hi Diane,

Thank's for your reply, I went through the link provided by you but still i am unable to resolve the issue.

Paul Ellis commented May 20 '15, 8:44 a.m.

Hi Kunal,

For CLM 5.0..2, you need to be using ESR 31, not Firefox 38.0.1 ESR.  Are you able to use a supported browser and reproduce this behaviour?


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