Emails in RTC are not being sent until 6 hours later
Hi there,
In RTC 4.0.5, work item emails (like set up in mail configuration for Owner, Subscriber, Modifier, or Creator) are not being sent out for around 6 hours. We have not changed any settings from the default for the timeliness of emails. This isn't happening for all emails. Is there a log or a queue or anything we can look at to try to troubleshoot this problem? Or does this sound like an SMTP server issue? Thank you, Donna |
Accepted answer
Hi Donna,
- First, I would check with your SMTP team and check if these messages are being blocked / delayed in the e-mail server. - On the RTC side, under ccm/admin > Advanced Properties, you can look for 'com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier' and look at Mail Notification Send Interval (seconds). The default value is 600 seconds. Donna Thomas selected this answer as the correct answer
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