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question asked: Mar 18 '15, 11:25 a.m.
question was seen: 2,273 times
last updated: Mar 18 '15, 7:42 p.m.

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Unable to create a work item template

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rebecca ming (1●1) | asked Mar 18 '15, 11:25 a.m.

Client Version 4.0.5

Server Version 4.0.5 & 5.0.1

When I right click on the work item and click Create Work Item Template I am able to add the work item, but the Name and Description remain greyed out and I can't create the template.  I am an administrator and have full access and was able to create them on earlier versions.  Another admin on the project area saw the same thing on the same version client. 

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Don Yang commented Mar 18 '15, 7:41 p.m. | edited Mar 18 '15, 7:42 p.m.

you may check with client workspace's .log and ccm.log in server at the timestamp and see if there are more clues there.

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