RTC 4.0.3 - NullPointerException opening plans in Web UI

Hi all

We have several users who get a NullPointerException when opening a plan in RTC's web client. (works fine in Eclipse)
This happens in all browsers for them that they've tried:
Chrome 33.0.1750.154 m
IE 9.0.8112.16421
Firefox 26.0


I myself am unable to reproduce so I am wondering if this is tied to a local setting or if it's a known issue. Thanks for any help!
 
Additional Info
Plan Type: Sprint Backlog
Include All Items: checked

Stack trace
java.lang.NullPointerException

com.ibm.team.apt.internal.service.tools.AbstractPlanResolveHelper.fetchPlanView(AbstractPlanResolveHelper.java:805)

com.ibm.team.apt.internal.service.tools.AbstractPlanResolveHelper.fetchDefaultPlanView(AbstractPlanResolveHelper.java:791)

com.ibm.team.apt.internal.service.rest.PlanRestService.getPlanItems(PlanRestService.java:1577)

sun.reflect.GeneratedMethodAccessor700.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:600)

org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)

org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)

org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)

com.sun.proxy.$Proxy785.getPlanItems(Unknown Source)

sun.reflect.GeneratedMethodAccessor698.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:600)

com.ibm.team.repository.servlet.AbstractTeamServerServlet.doModelledRestService(AbstractTeamServerServlet.java:555)

com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2355)

com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2155)

com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1983)

javax.servlet.http.HttpServlet.service(HttpServlet.java:831)

org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)

org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)

org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)

org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)

javax.servlet.http.HttpServlet.service(HttpServlet.java:831)

org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)

com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:68)

javax.servlet.http.HttpServlet.service(HttpServlet.java:831)

com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1661)

com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1602)

com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:149)

com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:139)

com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:172)

com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)

com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:125)

com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:80)

com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)

com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:939)

com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:507)

com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)

com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3954)

com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:276)

com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:945)

com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)

com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:191)

com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:453)

com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:515)

com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:306)

com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:84)

com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784)

com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1656)