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Build Engines appears under Team Dashboard view, but not Team Artifact for 1 user

Vince Thyng (13723152) | asked May 14 '13, 12:45 p.m.
edited May 14 '13, 12:47 p.m.
No build engines are appearing in the Team Artifacts view for a single developer.  Other developers are able to see these.  However under Team Dashboard view this developer is able to see the build enginers.

What others can see:

What he can see in RAD from Team Dashboard view:

He can also see the build engines through the web client.

RAD is being used.  I have verified that there is a developer license assigned and all other permissions seem to be working properly.  Role is the same as other users who are not experiencing this problem.  I am not seeing any difference in the account settings, with other engineers, so I am suspecting some kind of local client issue now.  Can anyone confirm if RAD modifies the Team Artifacts view and could be interfering?

Edit: Hmmm, pictures appear in editor, but not seeing them after I save.  Hopefully not critical to getting help.

Millard Ellingsworth commented May 14 '13, 6:43 p.m.

Hi, Vince.

Is everyone using RAD or just the person with the issue?
Does everyone see the build engines the same way from the web?
Dropping a client zip on a machine is pretty quick -- have you considered asking the developer to try a plain RTC client just long enough to determine if RAD is likely the source of the issue? 

Vince Thyng commented May 16 '13, 11:37 a.m.

Hi Millard,

Other developers are using RAD and not experiencing this issue.  One of the other developers has confirmed that they see the build engines the same way (correctly) from the web.

I have asked to have the developer try the RTC client without RAD.  Since there is an easy work around, I don't expect this to happen quickly.

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