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question asked: Feb 10 '15, 8:00 a.m.
question was seen: 2,757 times
last updated: Feb 12 '15, 7:12 a.m.

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Client for Microsoft Visual Studio IDE

1
Leandro Leal (146●1●42●45) | asked Feb 10 '15, 8:00 a.m.
edited Feb 10 '15, 8:04 a.m.
Flash movie
We are using the Client for Microsoft Visual Studio IDE, we installed:
- Windows 7 Professional 64-Bit
- Visual Studio 2010 Professional
- RTC 4.0.6
- Client For Microsoft Visual Studio IDE downloaded
https://jazz.net/downloads/rational-team-concert/releases/4.0.6/RTC-VisualStudio-Client-repo-4.0.6.zip

All users attempting to login on RTC returns the error:
"The remote server returned an error: (502) Bad Gateway

What's Wrong?

Thanks in advance
Comments
Sunil Kumar R commented Feb 10 '15, 9:38 a.m.
JAZZ DEVELOPER

 Hi Leandro, are users able to login using RTC web on the MSVS machine?

Can you share a snapshot of what's being attempted on the RTC MSVS client?

Regards, Sunil

Leandro Leal commented Feb 10 '15, 10:06 a.m. | edited Feb 12 '15, 7:12 a.m.

are users able to login using RTC web on the MSVS machine?
Yes, can login the web client without problems on the MSVS machine


It could be a defect in RTC version 4.0.6?
  loggin
  loggin 2 loggin 3







Sunil Kumar R commented Feb 10 '15, 10:23 a.m.
JAZZ DEVELOPER

 Try with a different user? No this is not a defect. It seems.. Either the URL : 

 >> it should be in form https://rtc406hostname:port/ccm
>> Username / password is wrong, or they do not have priveleges necessary?

Best Regards, Sunil

Leandro Leal commented Feb 10 '15, 10:47 a.m. | edited Feb 12 '15, 7:09 a.m.

Well, I've used many times my username and password, it is difficult to be wrong because the RTC is integrated with LDAP. Our URI is something like https://SERVER:9443/ccm. Also works on the eclipse client..

in our organization we have a proxy, there are some settings for this?

any suggestions?

Karthik Krishnan commented Feb 10 '15, 11:16 a.m.

Have you tried log in via Internet Explorer ? AFAIK (may be wrong) VS client uses IE as default browser internally..just a try

2 answers

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1
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Leandro Leal (146●1●42●45) | answered Feb 10 '15, 2:40 p.m.
edited Feb 10 '15, 2:45 p.m.
Fixed, if the organization use a proxy server, must add the ip of the RTC server to proxy exceptions on Internet Explorer settings.
0
permanent link
Leandro Leal (146●1●42●45) | answered Feb 10 '15, 12:44 p.m.
No problem....

IE

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