RTC pulldown does not populate
I'm a new RTC user trying to configure a basic, simple, customized work item. I created an enumeration called DD with 3 values. I then tried to use it in a work item type with an attribute called DD, with a type of DD (Enumeration). It is intended to be a single value a user chooses from a pulldown. I then added the DD field to the Editor Presentation, using an Attribute-based Presentation with a Kind of Enumeration. I've seen this work on other work items. When I try to create a new work item of this type, I click the arrow next to the DD field to display and choose a value, but the pulldown will not populate, it just says "Retrieving ...". Help!
Running RTC 5.0.1.
3 answers
I am having exactly the same issue, with RTC 5.0.1.
Did you resolve this? How?
I installed Firebug, but couldn't really figure out what it was telling me. Any tips on what to look for in Firebug would be appreciated.
Thanks
Rob
Comments
Rob,
For a short walk-through, you can check this article.
http://www.ibm.com/developerworks/library/wa-aj-firebug/
You will need some knowledge about HTTP GET, POST and PUT operations and what should be the response.
For this particular issue, you need to check the GET request
/ccm/service/com.ibm.team.workitem.common.internal.rest.IWorkItemRestService/allValues?...
(it should return a JSON content with the enumeration values)
Comments
Donald Nong
Dec 30 '14, 5:53 p.m.Use Firebug and other HTTP tracing tools to see if you have got the same issue as the below one.
https://jazz.net/forum/questions/163394/dropdown-lists-in-rtc-wi-no-longer-expand-into-enumerations-and-each-of-most-attributes-got-a-red-circled-x-mark-object-object-when-hovered-over
https://jazz.net/forum/questions/164756/any-pointer-where-to-look-for-the-cause-of-networkerror-400-bad-request-https-when-creating-a-new-wi-of-a-specific-type
Dan Coll
Dec 31 '14, 9:59 a.m.Thanks for your response Donald. Some of the symptoms are definitely the same, but I don't have access to any of tools you mention, such as Firebug. I'm trying to configure this work item using only the web UI. I don't have Eclipse either.
My form (all tabs included) has 20-25 attributes. I had most on one tab, so I split that into 2 tabs, rebuilding the 2nd tab from scratch. That did not help. I will contact Support for further assistance. Thanks.