[closed] Dropdown lists in RTC WI no longer expand into enumerations and each of most attributes got a red circled X mark ([object Object] when hovered over)

long TRUONG

(365●4●123●147) closed

Oct 10 '14, 2:49 a.m.

Any idea where to start looking, after our upgrade (RTC/RRC) to 4.0.6 from 4.0.3, all (of WI types using customized WF Scope Item) WI dropdown lists perpetuate with "retrieving ..." without being populated with enumerations on webUI, although OK on Eclipse clients.

Also most attributes turned mandatory on webUI and prevented moving to next state, while on Eclipse clients the WI can be put into next state without a single attribute requiring an assigned value.

Have checked into one attribute with dropdown list to enumerations: The associated enumeration got a default literal, tried:

Adding an enumeration entry to Unassigned Literal did not help
Also ticking the attribute read only did not help
Attribute does not have a default value, however it's greyed out hence no writing into the field.
All this in consideration of an RRC bug which prevented import of artifacts with enumerations without an initial value (in combination with the existence of a description).

Have not look into the issue with mandatory fields yet.

0 votes

Comments

Ralph Schoon

FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Sep 16 '14, 2:32 a.m.

I would consider getting in contact with support. If something like that happens I would assume an issue with the upgrade. Also 4.0.7 has a lot of bug fixes.

Donald Nong

Sep 16 '14, 3:04 a.m.

It reminds me of a case where the RTC Web client would stay at the "saving work item" message, and it turned out to be a client side JavaScript error due to an obsolete attribute (the operation stops at the client side, not the server side as it appears). There will be some debugging required to find that cause. So as Ralph said, open a ticket with Support.

long TRUONG

Sep 16 '14, 11:06 a.m.

Thx Ralph & Don, Had updated the preemptive [PMR 41851 49R 000] for the upgrade with these issues. We had planned to upgrade to 4.0.7, as also advised by IBM. However no compatible version of Tasktop (Sync) is available so we had to switch to 4.0.6 at the last minute. One factor which influenced our decision to go to 4.0.7 was the SQLserver 2012 we had used all along with our 4.0.3 and it is not compatible with 4.0.x till 4.0.7. This made us very uneasy going to 4.0.6 but we had no choice. I had tried to sync all WIs in case the missing sync is causing these issues, but running into heap space on clients so far.

long TRUONG

Sep 17 '14, 12:41 p.m.

IBM had requested a new PMR separate from the upgrade PMR: [PMR 55525,49R,000]

long TRUONG

Sep 23 '14, 4:37 p.m.

I stand to be corrected on second half of the original description: "Also most attributes turned mandatory on webUI and prevented moving to next state" was not true, it was the wrong observation. It should have read "The red circled X marks are not indicators of mandatory fields, the tickets can be moved to next state without any of them has to disappear. And you can remove the marks by clicking, no need to set, the field, at least for the non-enumeration fields." The PMR has been escalated with logs collected by HTTPwatch and by Firebug as well as Chrome "Inspect Elements"

showing 5 of 8 show 3 more comments

0 answers

8,259 views

0 votes

The question has been closed for the following reason: "Other" by rschoon Oct 10 '14, 2:49 a.m.

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers

Answers and Comments

Question details

rational-team-concert

× 43,080

usage

× 12,147

Question asked: Sep 16 '14, 12:48 a.m.

Question was seen: 8,259 times

Last updated: Oct 10 '14, 2:51 a.m.

[closed] Dropdown lists in RTC WI no longer expand into enumerations and each of most attributes got a red circled X mark ([object Object] when hovered over)

Comments

0 answers

8,259 views

0 votes

Follow this question

Question details

Related questions