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RQM - Issue while using screen capture functionality

While running "rqm_screencapture.jnlp" file which is required to use the screen capture functionality, I am getting below exception:

Please help to resolve the issue.

com.sun.deploy.net.FailedDownloadException: Unable to load resource: https://adtclmamr00607.accenture.com/qm/service/com.ibm.rqm.planning.common.service.rest.IScreenCaptureDownloadService/capture.jar
 at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
 at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)
 at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
 at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
 at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
 at java.util.concurrent.FutureTask.run(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)

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Hi Chandrakanta,


Can you please specify the RQM version and browser java version, with which you are trying to run the screen capture tool.

Thanks,
Vijay

RQM Version: 4.0.3 and Java version 8 is installed



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Hi Chandrakanta,

Vijay might have a better answer here but you could always give this workaround a try if possible:

Cheers,
Will

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Question asked: Nov 11 '14, 5:16 a.m.

Question was seen: 4,292 times

Last updated: Nov 12 '14, 7:50 p.m.

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