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question asked: Feb 17 '17, 11:09 a.m.
question was seen: 2,398 times
last updated: Feb 20 '17, 2:55 a.m.

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Errors occurring post upgrade from CLM v3 to v4

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Adam Nicholson (38●4) | asked Feb 17 '17, 11:09 a.m.

Hi,

We are having trouble with a CLM upgrade. We have recently upgraded from v3.0.1.3 to v.4.0.7 with Derby databases and now there are many sections of the tool not showing with the /<tool>/admin suffix. The RM migration URL is not loading and errors are occurring when connecting to the tools with the /<tool>/web suffix.

The upgrades of all tools competed successfully, would anyone have any insight as to what might be causing this?

Thanks,
Adam

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Donald Nong (14.5k●6●14) | answered Feb 19 '17, 8:23 p.m.

If you cannot access either /admin or /web of a CLM application, it means that the application cannot start correctly. This also means that the upgrade is not a successful one. As Derby is not officially supported in a production environment, I'm not sure how much help you can get. The best advise I can give is roll back and do it again.

Ralph Schoon selected this answer as the correct answer

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