Unable to import documents using RM import artifact
Hi,
When we tried to import a word document from RM > by going to Artifacts > import option
The import status show as 0% only.
Log file contains the below information
rmattruris:Status1452463335 ?R1_v10 .
?R1_v10 rdf:value ?R1_uv1
}
?R1 rdf:type rm:Artifact .
?R1 jfs:resourceContext ?R1_resourceContext
}
ORDER BY ASC(?R1_v16)
OFFSET 0
LIMIT 50
2014-10-31 12:44:17,430 [ http-bio-9443-exec-6152] INFO rmer.multifetch.AbstractMultiValueFetchTransformer - CRRRS7825I Fetching multi-values for 33 view artifacts
2014-10-31 12:44:17,445 [ http-bio-9443-exec-6152] INFO .transformer.multifetch.MultiValueFetchTransformer - CRRRS7825I Fetching multi-values for type 33 view artifacts
2014-10-31 12:44:17,774 [ http-bio-9443-exec-6152] INFO .transformer.multifetch.MultiValueFetchTransformer - CRRRS7826I Fetch of multi-values for type 33 view artifacts took: 329ms
2014-10-31 12:44:17,774 [ http-bio-9443-exec-6152] INFO rmer.multifetch.AbstractMultiValueFetchTransformer - CRRRS7826I Fetch of multi-values for 33 view artifacts took: 344ms
2014-10-31 12:46:02,149 [ http-bio-9443-exec-6149] INFO rmer.multifetch.AbstractMultiValueFetchTransformer - CRRRS7825I Fetching multi-values for 50 view artifacts
2014-10-31 12:46:02,149 [ http-bio-9443-exec-6149] INFO .transformer.multifetch.MultiValueFetchTransformer - CRRRS7825I Fetching multi-values for type 50 view artifacts
2014-10-31 12:46:02,446 [ http-bio-9443-exec-6149] INFO .transformer.multifetch.MultiValueFetchTransformer - CRRRS7826I Fetch of multi-values for type 50 view artifacts took: 297ms
2014-10-31 12:46:02,446 [ http-bio-9443-exec-6149] INFO rmer.multifetch.AbstractMultiValueFetchTransformer - CRRRS7826I Fetch of multi-values for 50 view artifacts took: 297ms
Product Version: CLM 501
Distributed Topology using Apache tomcat as Application Server and SQL Server 2012 as DB
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2 answers
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Hi,
Please find my response below
How long has it remained at 0%? Do you cancel out of it, or do you let it continue for a long time?
It got cancelled itself with a error message server is taking too much time to respond after continuing for a long time.
How big is the Word document?
Word Document is in KBs
How big is the Word document?
The same as server is taking too much time to respond after continuing for a long time.
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We did upgraded RAM on the RM server from 4 GB to 8 GB then tried the same importing and it worked. Not sure if memory is the cause.
The issue is resolved now.
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Your answer
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Comments
How long has it remained at 0%? Do you cancel out of it, or do you let it continue for a long time?
How big is the Word document?
Are there any error messages?
So far, the log messages you posted are not indicative of any problem.