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Session for users ends after 120 minutes


Ernesto Ramirez (13416) | asked Oct 03 '14, 7:42 p.m.
Hi.
Users report for a CLM environment they are logged out after 120 minutes even when they are active in RTC.
Session timeout in WAS is 30 minutes.
Network, database and OS have been verified and all seems working well.
License checkout time is 3600
Max available license number is 300 and according to License Reports maximum numbers has not been reached.

Do you have any idea for this behavior?

Thanks

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Ernesto Ramirez commented Oct 03 '14, 8:03 p.m. | edited Oct 06 '14, 4:33 a.m.

By the way. This environment works on Linux , WAS and DB2

2 answers



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Ralph Schoon (58.8k23642) | answered Oct 06 '14, 4:38 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Oct 06 '14, 4:38 a.m.
If you are using WAS and single sign on, the LTPA token timeout could be the effect you are seeing. See https://jazz.net/wiki/bin/view/Deployment/ConfiguringAndTuningWAS and search for LTPA.

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Krzysztof Ka┼║mierczyk (7.4k34997) | answered Oct 06 '14, 4:35 a.m.
Hi Ernesto,
It is rather more difficult topic to investigate here on the forum. Please create new PMR for this issue.

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