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How do you modify an overdue approval if you cannot see it in the approvals tab?

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Daniel Ruebush
(97●1●59●87) Jun 05 '14, 11:33 a.m.
I was subscribed to an approval on a work item that had a due date assigned however I keep getting emails that it's overdue but the approval is not there to change.
I see in the work item history that an approval was set with a due date, but on the "Approvals" tab it's just not listed.

Has anyone run into this or have any tips on how to repair it?

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sam detweiler
Jun 05 '14, 11:54 a.m.
Web or eclipse ui? Did u try the other ui just in case? 

sam detweiler
Jun 05 '14, 11:55 a.m.
Web or eclipse ui? What version? 

Daniel Ruebush
Jun 05 '14, 3:53 p.m.
I cannot see the approval in either (UI/Eclipse). The person who created the work item is an archived user. On the approvals tab I do not see the approval, but can see it under the "History" tab Here's the message/email I receives: Subject: Overdue 'Review' request: 'Review of ant file' (work item 5215) ID: 5215    Open in web browser Type: Enhancement Summary: Rework ant build file in order to this product using source management Team Area: Team - Java API Filed Against: Java category Status: Ready for QA The 'Review' request 'Review of ant file' is overdue since June 1, 2012 Right now, I believe I am at 4.0.1 but I will be checking that once I am at the machine again.  

Daniel Ruebush
Jun 05 '14, 3:55 p.m.
 I cannot see the approval in either (UI/Eclipse). The person who created the work item is an archived user. On the approvals tab I do not see the approval, but can see it under the "History" tab Right now, I believe I am at 4.0.1 but I will be checking that once I am at the machine again.

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Eric Jodet
JAZZ DEVELOPER (6.3k●5●111●120) Jun 06 '14, 4:16 a.m.
 Hello Daniel,
if you can not see the approval - consider it's removed.

I found a couple of similar defects:

However, they were closed as remind, as problem stopped occurring.

do some update to the work item
Check your server version.
Possibly restart your server. 

Keep us informed.
Thanks

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Daniel Ruebush
Jun 24 '14, 1:28 p.m.
I did an update to the work item and it still exists. - My server version is 4.0.1 - I attempted a restart over the weekend and still seeing it. Any other thoughts?

Eric Jodet
JAZZ DEVELOPER Jun 25 '14, 2:44 a.m.
 Hello Daniel, I would invite you to open a PMR so we can investigate your issue https://jazz.net/help/support/ Thanks, Eric

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Question asked: Jun 05 '14, 11:33 a.m.

Question was seen: 6,539 times

Last updated: Jun 25 '14, 2:44 a.m.

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