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How do you modify an overdue approval if you cannot see it in the approvals tab?


Daniel Ruebush (9713687) | asked Jun 05 '14, 11:33 a.m.
I was subscribed to an approval on a work item that had a due date assigned however I keep getting emails that it's overdue but the approval is not there to change.
I see in the work item history that an approval was set with a due date, but on the "Approvals" tab it's just not listed.

Has anyone run into this or have any tips on how to repair it?

Comments
sam detweiler commented Jun 05 '14, 11:54 a.m.

Web or eclipse ui? Did u try the other ui just in case? 


sam detweiler commented Jun 05 '14, 11:55 a.m.

Web or eclipse ui? What version? 


Daniel Ruebush commented Jun 05 '14, 3:53 p.m.

I cannot see the approval in either (UI/Eclipse). The person who created the work item is an archived user. On the approvals tab I do not see the approval, but can see it under the "History" tab

Here's the message/email I receives:
Subject: Overdue 'Review' request: 'Review of ant file' (work item 5215)

ID: 5215    Open in web browser

Type: Enhancement
Summary: Rework ant build file in order to this product using source management
Team Area: Team - Java API
Filed Against: Java category
Status: Ready for QA


The 'Review' request 'Review of ant file' is overdue since June 1, 2012

Right now, I believe I am at 4.0.1 but I will be checking that once I am at the machine again.
 


Daniel Ruebush commented Jun 05 '14, 3:55 p.m.

 I cannot see the approval in either (UI/Eclipse). The person who created the work item is an archived user. On the approvals tab I do not see the approval, but can see it under the "History" tab


Right now, I believe I am at 4.0.1 but I will be checking that once I am at the machine again.

One answer



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Eric Jodet (6.3k5111120) | answered Jun 06 '14, 4:16 a.m.
JAZZ DEVELOPER
 Hello Daniel,
if you can not see the approval - consider it's removed.

I found a couple of similar defects:

However, they were closed as remind, as problem stopped occurring.

do some update to the work item
Check your server version.
Possibly restart your server. 

Keep us informed.
Thanks

Comments
Daniel Ruebush commented Jun 24 '14, 1:28 p.m.
  • I did an update to the work item and it still exists.
    • My server version is 4.0.1
  • I attempted a restart over the weekend and still seeing it.

    Any other thoughts?

Eric Jodet commented Jun 25 '14, 2:44 a.m.
JAZZ DEVELOPER

 Hello Daniel,

I would invite you to open a PMR so we can investigate your issue

Thanks,
Eric

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