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Email notification to multiple email addresses

Angela Borchard (70820) | asked May 15 '14, 2:42 a.m.


We have an RTC (4.0.3) and RBF ( integrated with LDAP.

The LDAP server has a single email address for each employee  eg

Is there a recommended approach to enable RTC and RBF to send email notifications to 2 email addresses, such as:

1.         (standard extension for all

2.             (could be any extension)



3 answers

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Krzysztof Kaźmierczyk (7.3k34391) | answered May 15 '14, 11:39 a.m.
Hi Angela,
On we just were doing it in following way: created e-mail group. And we were using group address. That will be the easiest way. I do not know any other possibility to fix oyur issue.

Angela Borchard commented May 15 '14, 5:08 p.m. | edited May 16 '14, 2:37 a.m.

Thank you Krzysztof.  I was hoping that there might be an alternative option. I have over 2000 users and the second email address would be the vendors email address.

For example:

sam detweiler commented May 15 '14, 5:52 p.m.

currently you cannot extend the user record to include any additional data like this.

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Krzysztof Kaźmierczyk (7.3k34391) | answered May 16 '14, 2:51 a.m.
Hi Angela,
I believe that you should create new RFE for that if you want to have it implemented: Team

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Jin Feng (3114) | answered May 19 '14, 11:31 p.m.
Hi, Angela:

In RBF, they are two places that you can setup email notifications:
1) system alter email, it is under menu "Administration-->System-->System Alert Email". This part allows you to put multiple email addresses. But it is for system alter emails
2) Step/job failed email notification, it is not support for one user to use multiple email addresses. But there is a workaround which we use all the time. You need add one more user in:
I understand it is a time-consuming job to implement, but it is the only workaround so far.
This function needs RBF 7132 or higher version.


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