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question asked: Mar 03 '14, 8:57 a.m.
question was seen: 4,859 times
last updated: Mar 13 '14, 1:31 p.m.

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Quality Manager Library on Jazz.net link on default QM project homepage fails, timeout [Solved]

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sam detweiler (12.5k●6●195●201) | asked Mar 03 '14, 8:57 a.m.
edited Mar 13 '14, 1:31 p.m.
On the default QM project dashboard there is a content gadget that uses URL 
https://jazz.net/library/rss/?project=rational-quality-manager

this is timing out for us. 

if I put that link in a browser, then it comes up in 2-3 seconds.. 

I tried the QM page with IE, FF and Chrome. all fail the same way..  Connection Tiimed Out.

anyone else see this? have a workaround?

screenshot
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sam detweiler commented Mar 03 '14, 11:02 a.m.

thanks.. our servers have no direct access outside the company 

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Krzysztof Kaźmierczyk (7.5k●4●80●103) | answered Mar 03 '14, 9:04 a.m.
Hi Sam,
Feed widget works in following way: it connects to the feed page through jts server. Please check what are the errors in your jts. I remember that we had the issue in the past when the customer had a proxy between jts server and network.

Let us know if this answer helps.
sam detweiler selected this answer as the correct answer

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